Job description
Opportunities:

• Do you enjoy diagnosing and troubleshooting software and hardware issues?
• Does working for a family-centric organization based in a small-town environment appeal to you?
• Do the values of stewardship, versatility, and family resonate strongly with you?
• Do you find the improvement of people’s lives through stewardship of God-given resources inspiring?

Then Texas Precious Metals is for you!
Duties and Responsibilities

• Serving as the first point of contact for IT support within the organization
• Installing, configuring and maintaining software and hardware components of computer and network systems
• Diagnosing and troubleshooting software and hardware issues
• Repairing and replacing damaged computer and network components
• Supporting people whenever they encounter challenges with computers and network devices
• Track support tickets and analyze for common issues that can be addressed to increase efficiency
• Maintaining and updating technical documentation regularly
• Testing new hardware and software before full-scale installation
• Support infrastructure built-out and maintenance
• All related duties assigned by department head

Qualification

• Bachelor’s degree in computer science or related field
• Associate degree and two years of experience in the field of IT
• Proven work experience in IT support or IT technician roles
• In-depth knowledge of Windows and Mac operating systems
• Practical experience with internet and network security protocols
• Problem-solving skills
• Technical documentation skills
• Organizational and interpersonal skills

Physical Requirements

• Extended periods of sitting and/or walking (33% – 75% of time)
• Stooping, bending, twisting, leaning (10% – 25% of time)
• Lifting 40 lbs. Occasionally (0% – 33% of time)

Work Location: In person