The Account Supervisor position requires the ability to manage and build client relationships, act as the strategic brand lead for the account, manage the integrated agency team and lead the agency’s day-to-day relationship with key client contacts and agency partners.

• Earn and maintain client confidence and respect as a trusted advisor by bringing value to their business through a strong commitment to success, consistent performance and the ability to develop a wide range of ideas and solutions
• Acquire in-depth knowledge of, and be conversant in, each client’s business – their key issues, competitive situation, industry trends and opportunities
• Demonstrate confidence and authority as the day-to-day voice of the agency team
• Effectively balance the dual expectations of your clients and the agency
• Assist the Account Service Co-Directors with the development of an annual Client Development Plans, Scopes of Work and Annual Contracts, Forecasts

Responsibilities

• Build a strong relationship with clients rooted in trust, honesty, strategic prowess, thoughtful problem-solving and ability to integrate creative and media ideas.
• Lead the agency and client teams by inspiring positive outcomes through an understanding of client goals, measurement and opportunities
• Leverage past campaign performance data and industry knowledge to push creative ideas forward
• Collaborate with integrated agency team to develop creative that is strategically in line with creative briefs
• Collaborate with an intricate web of agency partners to elevate what’s possible for the client
• Prepare accurate and timely internal communication: creative briefs, job starts, change orders, media plan requests, timelines and estimates
• Supervise Account Manager on the client account including ongoing coaching and goal setting
• Manage accounts independently or with minimal oversight
• Prepare accurate and timely external communication: points-of-view conference reports, recaps, timelines, estimates and weekly status reports
• Review weekly status reports before distribution
• Review, approve, present and gain approval of project estimates
• Develop and monitor project estimate vs. actual time and cost accruals to eliminate or minimize write-off’s
• Review monthly client billing for accuracy and compliance with client standards

Requirements

• This role is based in Denver and will be a hybrid in-person and remote work environment
• Previous advertising agency Account Management experience
• Bachelor’s in related field
• 6 years of experience preferred
• Ability to manage multiple projects and multiple people
• Ability to manage up and keep senior management engaged as appropriate
• Excellent organizational and leadership skills
• Strong written & verbal communication skills
• Proven track record for results, ROI, and business impact
• Committed to building strategic plans, partnerships, and outcomes
• Deep understanding of brand marketing and communications planning and execution
• Ability to lead and integrate internal and external teams
• Dedicated to client service and nurturing the Client-Agency relationship
• Persuasive presenter and leader
• Ability to manage Agency account services team to ensure work standards, budgets and deadlines are met
• Leads and partners with Agency project management, creative, media, technology, and analytics teams to deliver cohesive, strategic, and effective presentations, plans and ideas
• Forward-thinking with ability to strategically plan and schedule well in advance of implementation
• Understanding of and ability to adapt to the evolving digital, social and content marketing landscape
• Strong people management and coaching skills to provide clear creative direction and to motivate and inspire teams
• Expert knowledge of all steps required in the creative development process, including providing clear creative direction, giving timely and helpful coaching to improve creative and producing work cost-effectively and on schedule
• Resourceful, proactive, and team-oriented
• Strong attention to detail and follow-through
• Fiscally responsible and a disciplined steward of budgets
• Provides mentoring to young staff members
• Self-starter
• Relationship-builder
• Dedicated to constant improvement
• Inspires peers, teams, and partners
• Elevates what’s possible for the organization

Compensation & Benefits

• Salary Range: $80,000 - $95,000
• Unlimited PTO
• Wellness program stipend
• Medical, Dental, Vision
• 401(k)
• & More!