2 Complaint Handling Specialist I Jobs in El Segundo, CA
Karl Storz is Hiring a Complaint Handling Specialist I Near El Segundo, CA
around the globe. Therefore, we make quality and
reliability our number one priority.
- Maintains the problem log to record and identify recurring issues and report these to the Senior Manager, Post Market Surveillance. This includes recording, reviewing and approving incoming complaints, assigning investigation responsibility, conducting investigations and reporting problems to applicable manufacturers, identifying trends, etc.
- Collaborates with other internal groups to respond to product inquiries and issues.
- Answers telephone, email or written inquiries regarding complaints.
- Manages assigned complaints, conducts investigation, enters evaluation codes and closes complaints in a timely manner.
- Applies company policies and procedures to resolve a variety of issues.
- Develops knowledge on product specialties assigned.
- Creates trending reports.
- Provides and assists with incoming complaint requests.
- Exercises judgment within defined procedures and practices to determine appropriate action(s).
- Interacts with other departments, as directed, to complete assigned tasks.
- Tracks and prepares complaint specific information utilizing databases, spreadsheets, and other tools.
- Under close supervision, reviews and participates in the quality assurance of complaint data or documents
- Investigational duties include the ability to locate technical information and utilizes appropriate resources, e.g., Marketing, R&D, Tech Support, Manufacturer, Sales Force, FSTs, OES's, and customer, to properly investigate complaints.
- Builds productive internal/external working relationships
- Continuously contributes to process improvements
- High School Diploma or equivalent
- 1-2 years of related Quality or Complaint handling experience; or equivalent work experience
- Knowledge of SAP transactions relating to complaints and product information
- Strong organizational skills; ability to be pro-active, multitask efficiently, complete tasks on time, and handle deadlines under pressure
- Familiarity with Word, PowerPoint, and Excel
- Ability to work both independently and as part of a team
- Excellent verbal and written communication skills and interpersonal skills
- Ability to exercise discretion and confidentiality with sensitive patient/company information.
- Ability to grasp concepts and be a quick study
- Ability to build Internal/External customer relationships
- Must be able to maintain productive working relationships, treat fellow employees with respect, and possess high ethical standards.
- Bachelor's degree and a minimum of 2 years of related experience
- Problem solving skills
- Knowledge of Quality Management Systems
- Knowledge of SAP transactions
- Knowledge of FDA and ISO Regulations, Complaint Handling Guidelines, GMPs, and/or familiarity with standard operating procedures
- Experience participating in internal or external audits.
- KARL STORZ product knowledge
Your Benefits
- Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance, too!*
- 3 weeks vacation, 11 holidays plus paid sick time*
- Up to 8 weeks of 100% paid company parental leave**
- 401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits)
- Section 125 Flexible Spending Accounts
- Life, STD, LTD & LTC Insurance
- We prepay your tuition up to $5,250 per year! - Tuition pre-imbursement
- Fitness reimbursement of up to $200 annually
- Employee referral program of up to $2,000 per hire
- And much more!
- Field sales, internships, and part-time employees are not eligible except where required by state law.
**To include, maternal/paternal leave, adoption, and fostering of a child.
KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employees must comply will all applicable KARL STORZ policies and procedures.
Credentialing requirements at KARL STORZ
KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing/health screens as a condition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to ask how credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements.
Pay Transparency
Equal Employment Opportunity & Reasonable Accommodation Statement
Get in Contact
Nearest Major Market: Los Angeles
Job Summary
Full Time
$40k-50k (estimate)
11/05/2023
06/12/2024
The job skills required for Complaint Handling Specialist I include Products and Services, Problem Solving, Product Knowledge, Written Communication, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Complaint Handling Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Complaint Handling Specialist I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Complaint Handling Specialist I positions, which can be used as a reference in future career path planning. As a Complaint Handling Specialist I, it can be promoted into senior positions as a Customer Retention Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Complaint Handling Specialist I. You can explore the career advancement for a Complaint Handling Specialist I below and select your interested title to get hiring information.
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