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Travel will be required up to 80%-90%, Mon - Fri most weeks of the year with the potential for a weekend project every 6th week. Travel will be local when possible but it very well could be from coast to coast depending upon business needs.
Flexible scheduling is required to accommodate customer needs.
Job Purpose and Core Tasks
The Performance Support Specialist II supports product performance by performing various support duties of KARL STORZ OR1 Integrated Operating Rooms and Network-based systems.
Must work to establish themselves as technical expert with, a proficient understanding of A/V and IP systems and how they interact. Must be able to troubleshoot the highest level of technical incidents.
As a subject matter expert, this role will be called upon to support various technical inquiries, support, and questions through phone, remote service, or onsite support. This role is expected to work closely with the Critical Response Team to address or investigate highly complex issues.
Demonstrates responsibility in communicating effectively with internal and external customers; achieving excellent customer satisfaction by meeting established deadlines per SOPs and SLAs.
Exceeds in technical excellence and knowledge.
Technical Expertise
Revenue Attainment
Documentation and Paperwork
Training
Additional Requirements
Minimum Knowledge, Education, and Skill Requirements
Required
Minimum years of relevant work experience:
Minimum education, certifications, and/or credentials:
Minimum hard skill requirements (Technical Goal Guidelines):
Minimum soft skill requirements:
Preferred:
Preferred education, certifications, and/or credentials:
#LI-NM1
KSEA provides equal employment opportunities (EEO) to all applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, KSEA complies with applicable state and local laws governing non-discrimination in employment.Full Time
$65k-85k (estimate)
03/13/2024
05/12/2024