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I. Job Purpose and Core Tasks
The Customer Success Utilization Manager plays a critical role in managing overall success, effectiveness, and adoption of the technologies installed (hardware and software of Operation Room/Video installation projects) within their respective regions. This role will be responsible for delivering key roadmaps for brand growth, serving as a subject matter expert consultant providing customized and strategic customer guidance, to expand product impact and technological capabilities within their respective market. The Customer Success Utilization Manager reports to the Manager, Customer Success Utilization Manager.
The Customer Success Utilization Manager will play the lead regional role in project managing and ensuring the timely and effective Operating Room / Video Tower post installation is successful. The successful CSUM will investigate and analyze customer usage trends / metrics to design and implement customer-specific project mapping, documentation, and training to optimize and expand the customer's use of the operating room network. As the domain expert, the CSUM will also be responsible for developing individualized strategic review plans to ensure continued growth of the network. The CSUM will collaborate with the local sales team for the account and ensuring alignment on service and growth of each customer account.
Excellence in Performance Support:
Responsibility | Description |
Onboarding: Utilization and Adoption of Technology |
|
Technical Experts: SME |
|
Onboarding: Project Management |
|
Customer Deployment SME |
|
Customer Satisfaction |
|
On-Boarding: Project Management | Subject Matter Expert
On-Boarding: Utilization and Adoption Management | Subject Matter Expert
Customer Satisfaction
II. Minimum Knowledge, Education, and Skill Requirements
Required
Minimum years of relevant work experience:
Minimum education, certifications and/or credentials:
Minimum soft skill requirements:
Preferred hard skill requirements:
III. Essential Function
Has contact with:
Physical requirement/Demands:
IV. Core Requirements
Degree of accountability:High
#LI-AA1
KSEA provides equal employment opportunities (EEO) to all applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, KSEA complies with applicable state and local laws governing non-discrimination in employment.Full Time
$120k-169k (estimate)
01/28/2024
04/24/2024