Job Description:

A Store/Service Support Specialist performs all the activities and duties necessary to properly support business with our valued customers. Depending on the Karl’s store location, this may include understanding professional selling practices, learning necessary product knowledge as well as engaging in on-going training for selling success. A Store/Service Support Specialists primary role is to assist the Store Manager, Service, Sales and Delivery/Installation teams in their daily functions. A Store /Service Support Specialist must be able to competently function on a computer in regards to our inventory system and applications such as Word and Excel to perform necessary job duties. Store/Service Support Specialists must be organized and be able to coordinate customer communications for follow-up on delivery/installation requirements, service scheduling, as well as general communication with customers on store level needs or questions. The Store/Service Support Specialist will also need to be able to create working relationships with our vendor partners in regard to filing for credit necessary to support our service business. Because this position deals primarily with our customers, proper appearance and grooming are necessary.

Key Responsibilities:

- Greet customers in prompt manner to ensure they know they are welcome at Karl’s

- Schedule initial and follow-up Service Calls

- Support Service Technicians and customers with parts orders as required

- Monitor parts inventory and invoicing, including corporate reporting

- Submit Service Warranty Claims for manufacturers and service plan repairs

- Invoicing service and/or sales orders immediately upon final delivery of service/product

- Coordinate customer delivery and installation as necessary

- Handle and process incoming miscellaneous phone calls

- Assist in conducting inventories with Store team as necessary

- Assist Store Manager in bookkeeping duties such as daily cash balancing and deposit if assigned

- Miscellaneous Duties as assigned

Karl’s TV Audio & Appliance is proud to be an Equal Opportunity/Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, Veteran’s status, sexual orientation, or any other protected factor.

Work experience requirements:

- Able to use computers and applications such as Word and Excel

- Excellent customer service demeanor

Education Requirements

- High school diploma

Job Type: Full-time

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Customer Service: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person