Betty is a full-service creative agency on a mission to Do Things People Love. We are an idea-centric culture with world-class creativity, providing unique, in-depth understanding and expertise for every touchpoint in the consumer journey. Every action and decision we make manifests in this notion. Layered within this idea are the opportunities and responsibilities that allow us to practice what we preach.

The Associate Account Manager builds strong client relationships by creating effective marketing strategies that meet each client’s unique needs in a responsive, efficient, effective and accurate manner. This position achieves the clients’ marketing objectives in a creative, strategic way that results in a profit to the agency and delivers on Periscope’s Mission. This is a fast-paced and dynamic role, and success comes by demonstrating a passion for ideas.

ABOUT THE GIG:

Accounts

• Develop and create situation analysis, strategic guides, SWOT analysis, positioning analysis, marketing communications objectives, strategies and tactics and other strategic planning documents as necessary and appropriate to each client’s unique marketing strategies, goals, and objectives
• Create and present deliverables, presentations, and creative and production briefs for clients
• Learn each client’s business, including unique business goals and objectives, products, markets, industry, distribution, etc.
• Analyze client’s sales and communications efforts to develop ideas to improve effectiveness in market
• Depending on client, may be the primary point of contact for project engagements
• Handle details, including reports, agendas, billing, asset management, estimates, delivery, faxing, internal communications, proofing, etc., for the client.
• Work with project manager, producer, media and other staff to ensure timely, accurate delivery on all client jobs
• Track competitive communications and prepare analysis as needed 

Client Relationships

• Build working relationships with appropriate client personnel who interface with the agency
• Ensure that agency work meets quality standards, is presented in a professional manner, is delivered in a timely fashion and is kept within the client’s budget
• Build client confidence in the agency, manage client expectations, ensure that client gets “no surprises” and ultimately accepts the agency’s thinking and work 

Communication

• Provide leadership to ensure all departments of the agency get written and verbal information and direction as needed to “get it right the first time” and to meet quality, budget and delivery expectations
• Provide clear, concise and accurate reports, calls, etc. to clients 
• Maintain records of client decisions or approvals, particularly authorizations to proceed with chargeable services
• Keep all members of account teams informed of client acceptance or objections to agency’s work
• Keep the team current on issues that may affect the client-agency relationship, especially any problems or indications of dissatisfaction with agency performance that may affect ability to meet or exceed revenue quotas

Administrative

• Represent the agency’s mission, capabilities and goals accurately to assigned clients, business development prospects and other potential industry allies (i.e. vendors, peers, etc.)
• Review and approve proposals, estimates, job costs, invoices, and credit memos and resolve any problems. Ensure that client receives adequate explanation for any unexpected billings
• Adhere to Betty policies and procedures as outlined in the Betty Handbook
• Maintain high level of professionalism in all internal and external communication, including e-mail, voicemail, correspondence, etc.
• Record expenses and billable time completely and accurately on a weekly basis
• Perform other duties from time to time to meet the changing needs of the agency

SKILLS & EXPERIENCE:

• 1-3 years in marketing/marketing communications/advertising in agency or client organization (agency preferred), or equivalent
• B.A. in business (marketing preferred), journalism or liberal arts with strong business curriculum
• Proficiency in Microsoft Office software
• Creative problem solving and decision-making skills; excellent judgment
• Strong client management, negotiation and troubleshooting skills
• Demonstrated ability to handle high stress situations with effective results
• Flexibility to work/communicate effectively with different types of people
• Excellent attention to detail
• Ability to deal with complex numerical situations
• Excellent written and interpersonal communication skills
• Demonstrated ability to organize, prioritize and multi-task
• Excellent customer service and troubleshooting skills
• Ability to work independently and as part of a team
• Strong leadership skills
• Desire to learn, be continually challenged and grow

Quad is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.

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