1 Service Coordinator Job in Blackwood, NJ
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Karcher North America is Hiring a Service Coordinator Near Blackwood, NJ
Purpose
- Entering service calls into company service system
- Assign and Dispatch service calls to field technicians and service partners within assigned area
- Updating Customers with service agent’s ETA
- Review and Submit Field Quotes
- Process Technician’s Parts Requests needed for job completion from internal warehouse or external vendor
- Review information submitted from field technicians and/or service partners
- Provide administrative support to field technicians with the repair of the equipment
- Update 3rd party and Customer specific portals
- Other duties as assigned by the manager
- This job does not manage any direct reports
- Previous experience in service operation is critical
- Previous experience with industrial and/or commercial equipment is beneficial
- Customer service experience/background in a call center or similar environment
- Ability to interact with and dispatch workload effectively to field/remote technicians
- Must be able to communicate to all levels of customer base
- Must be PC literate, knowledge of MS Word and Excel is a plus.
- Must be able to multitask and manage time efficiently
- High School diploma or equivalent
- Experience in an interactive customer service environment is a plus
- A minimum of 1 year experience in a customer service environment.
- Dispatching experience is a plus, as well as experience in a parts ordering environment.
- Basic pc skills including Outlook and Excel applications, excellent telephone and organizational skills, excellent interpersonal skills.
- Must know enough English to communicate effectively with customers and document problems encountered or clarify when needed.
- Basic math skills.
- Ability to make independent decisions
- Able to handle unexpected changes
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to lift 20 pounds.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Summary
Full Time
$82k-105k (estimate)
02/27/2024
04/26/2024
klosterbaldegg.ch
50 - 100
Related Companies
The job skills required for Service Coordinator include Customer Service, Call Center, Communicates Effectively, Organizational Skills, Dedication, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Coordinator positions, which can be used as a reference in future career path planning. As a Service Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Coordinator. You can explore the career advancement for a Service Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Service Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Coordinator job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Coordinator jobs
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Step 3: View the best colleges and universities for Service Coordinator.
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