Job description

Job description

MAIN JOB TASKS & RESPONSIBILITIES:

Provide excellent customer service; communicate and coordinate with other departments to resolve tasks. First point-of-contact for general customer inquiries 9e.g., pricing, products, scheduling etc). Build and maintain business relationship with clients by providing prompt and accurate service; promote customer loyalty.

DUTIES INCLUDE (but not limited to):

• Assisting customer for regular order, quotation and general inquires
• Assisting with will-call, local delivery, LTL/FTL shipments
• Responsible for inbound and outbound scheduling & booking
• Responsible for order billing, fulfillment and RMAs

QUALIFICATIONS:

Detail, Organized and enjoy working in a fast-paced environment. Require minimum of one (1) year of customer service and/or warehouse admin-related work experience. This ideal candidate will have good writing skills, be resourceful, and be a team player. Applicant must be authorized to work in the US; bilingual preferred (English/Spanish or English/ Mandarin).

SKILLS & REQUIREMENTS:

• Strong computer skills (MS Excel/Word/Outlook) and internet knowledge.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Required)
• Warehouse Billing: 2 years (Required)
• Will Call: 2 years (Required)

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Mesa, AZ 85212 (Required)

Ability to Relocate:

• Mesa, AZ 85212: Relocate before starting work (Required)

Work Location: In person