POSITION SUMMARY
The Slot Attendant is responsible to provide a level of service which is gracious, kind and warm that creates a sense of fondness that is Hometown Hospitality and having fun for the casino guests. A slot attendant is a key customer service provider on the casino floor. They service and build relationships with the guest, pay hand-pay jackpots, currency exchange, player’s club signups and perform minor repairs on slot machines. Ensure compliance with approved procedures, for the slot areas in a professional manner. Protects company assets by adhering to company policies and all state and regulatory compliance to include Internal Controls Policies and Procedures and the Responsible Gaming Plan.
GENERAL ACCOUNTABILITIES
The following statements are intended as general illustrations of the work in this class and are not all- inclusive:
1. Be punctual to pre-shift meeting with a positive attitude and openly participate.
2. Responsible for guest service with energy and professionalism; Providing Hometown Hospitality and delivering Fun.
3. Maintain the electronic components, systems, and peripherals of gaming machines.
4. Ensure gaming devices are operating properly. Prompt call for technical or supervisory assistance when necessary.
5. Performing minor repair to slot machines.
6. Actively promote ad issue the players’ card and or reprint cards upon request. Meet set goals for players’ card signups.
7. Responsible to change ticket paper, write up jackpot forms correctly, fix minor problems with slot machines, be able to read casino glass and pay table information, and be able to recall vital game histories
8. Handles guest relations and minor guest disputes.
9. Notify shift supervisor of irregularities in customers’ play.
10. Maintain a clean and safe environment.
11. Enthusiastically support, actively promote and demonstrate superior customer service in accordance with department and company standards and programs.
12. Effectively handles customer concerns and requests.
13. Maintain complete confidentiality of all company information at all times.
14. Act in the capacity of other positions on an as needed basis.
15. Perform all job duties in a safe and responsible manner.
16. Perform other duties as may be assigned by department and/or company management.
WORKING CONDITIONS
Must have ability to:
• Be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 75 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
• Extended periods of standing and walking.
JOB QUALIFICATIONS
Must be a minimum of 21 years of age. Possess professionalism and ability to handle high levels of stress. Must be flexible with all different schedules. Days-off and shift may be subject to change during employment dependent on company need. Must be able to work overtime when needed. This position spends majority of the shift on the casino floor, and is subject to varying levels of crowds, noise levels, and smoke, the severity of which depends upon customer volume. Ability to read, analyze, interpret and comprehend technical procedures, government regulations, business periodicals, instructions, and correspondence/memos. Maintain confidential information.
COMPLIANCE RESPONSIBILITIES
In addition to the other duties described herein, each and every Team Member has the following responsibilities related to compliance with laws and regulations:
• Attend required training sessions offered by the casino.
• Obtain required license(s).
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
• Have knowledge of the Property’s programs to address problem gambling.
• Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with the state regulations and Systems of Internal Controls.
• Take the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management.
• Report any acts of wrongdoing on behalf of any Team Member that they have knowledge of.