The Enterprise Application Specialist performs activities related to the support and operation of the District’s repository of enterprise systems; including, but not limited to, document management software, staff and student records software, business/finance software, and associated application databases.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develops and shares a strong working knowledge of applications used at the department or enterprise level.
• Carries out applications analysis at the department level.
• Participates in application installation, configuration, upgrades, and maintenance.
• Participates in the installation and support of database management systems.
• Participated in application deployment plans.
• Develops reports using SQL and tools such as Crystal Reports and/or Oracle Report Services.
• Prepares handbooks, manuals and other training related materials.
• Implementing corrective action to support data integrity of the application software.
• Diagnoses and resolves problems in response to customer reported incidents.
• Troubleshoots application software for the purpose of isolating bugs, resolving issues and training users.
• Assist in maintaining database operations and returning disrupted systems to normal operations.
• Stays current on new application software technologies for the application(s) supported.
• Works with departments to gather requirements for new and existing applications.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None

REQUIRED QUALIFICATIONS:

• Bachelor's Degree in Computer Science or related degree, or equivalent experience preferred.
• Two to four (2-4) years in information services and technology support-related field or equivalent work in a in a mid-range enterprise environment supporting many applications.
• Working knowledge of relational databases and SQL.
• Intermediate level experience in MSOffice Suite, including importing, exporting and other data management routines, Excel (intermediate/advanced level).
• Excellent interpersonal skills including tact, patience and courtesy.
• Excellent verbal and written communication skills.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job requires that the employee be able to: sit, stand, walk, speak, hear, use hands, fingers, and reach with hands and fingers; bend, stoop, and lift objects of at least ten pounds. Job requires the employee occasionally to stoop, kneel, crouch or crawl. Visual ability requires mono and color vision, close vision, distance vision, depth perception and ability to adjust focus.

The ability to hear and speak English clearly and to view a 14” color computer monitor are required.

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