Description of the Position:

The role of the Help Desk Technician is to assist internal and external customers who are experiencing procedural or operating difficulty with the use of corporate applications, products, or services. The Help Desk Technician is responsible to ensure that an effective solution is provided to the user.

Responsibilities: 

•  Provides 1st line technical support; answering support queries via phone and Help Desk
  ticket system.
  • Maintains a high degree of customer service for all support queries and adhere to all service
  management principles.
  • Takes ownership of user problems and be proactive when dealing with user issues.
  • Logs all calls in the Help Desk ticket system.
  • Respond to enquiries from customers and help resolve any hardware or software problems.
  • Maintain and update help request log of any software or hardware problems detected.
  • Support users in the use of company applications and computer equipment by providing necessary support and advice.
  • To arrange for external technical vendor support where problems cannot be resolved in
  house.
  • Keeping up to date with technical and industry developments.
  • Follow corporate and site-specific Good Manufacturing Practices and report noncompliance
  when observed.
  • Observe all company safety rules and assist in enforcement as appropriate.
• Other duties as assigned. 

Salary: $50,000-$54,000 annually. 

Benefits:

• Medical, Dental, Vision after 60 days of employment (Options available)
• 401K with matching program
• STD, LTD
• Vacation and sick time
• Friendly and Open Door culture

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