```Job Overview```
We are seeking a highly organized and customer-focused individual to join our team as a Front Office Manager. As the Front Office Manager, you will be responsible for ensuring the smooth operation of the front desk and providing exceptional customer service to our guests. This is a key leadership role within our hotel, and we are looking for someone who can effectively manage a team while maintaining a positive and welcoming atmosphere.

```Responsibilities```
- Oversee the daily operations of the front desk, including check-in/check-out procedures, guest inquiries, and reservations
- Train, supervise, and motivate front desk staff to provide excellent customer service
- Handle guest complaints or concerns in a professional and timely manner
- Maintain accurate records of guest interactions and transactions
- Collaborate with other departments to ensure seamless communication and guest satisfaction
- Monitor and maintain inventory of office supplies and equipment
- Implement and enforce hotel policies and procedures
- Ensure compliance with health and safety regulations

```Requirements```
- Previous experience in hospitality or hotel management is preferred
- Strong communication skills, both verbal and written
- Excellent phone etiquette and ability to handle multiple phone lines
- Proficient in using phone systems and other office equipment
- Ability to speak multiple languages is a plus
- Exceptional customer service skills with a focus on guest relations
- Strong organizational and time management skills
- Ability to work well under pressure in a fast-paced environment

If you are passionate about providing exceptional service, have strong leadership skills, and thrive in a dynamic hospitality environment, we would love to hear from you. Join our team as the Front Office Manager and contribute to creating memorable experiences for our guests.

Please note that only qualified candidates will be contacted for an interview. Thank you for your interest in joining our team!

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• On call
• Weekends as needed

Work setting:

• In-person

Experience:

• hotel: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Relocate:

• Hopewell, VA 23860: Relocate before starting work (Required)

Work Location: In person