The front desk agent will assist guests with inquiries, problems, and complaints. The front desk agent will be responsible for receiving guests’ payments and for balancing the cash at end of the shift. You will be familiar with the hotel layout, be up to date with hotel policies and special offers, understand the local area and to make recommendations, and be proficient with operating the front desk system.

To ensure success you will be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, proactive, and be skilled at multitasking in a fast-paced environment.

Front Desk Agent Responsibilities:

• Greeting and thanking guests in a sincere, friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to appropriate guest accounts.
• Anticipating and addressing guests' needs and resolving their problems and complaints.
• Assisting guests with disabilities.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Complying with company procedures and safety policies.
• Performing duties on a daily checklist.

Front Desk Agent Requirements:

• High school diploma or suitable equivalent.
• 1 years of front desk agent experience preferred.
• Well-groomed, professional appearance.
• Outstanding written and verbal communication skills.
• Team player.
• Standing for long periods of time.
• Greeting all guests verbally and with a smile.
• Shifts will vary from afternoons, nights and mornings.
• Schedule Flexibility and Versatility is Required

Job Types: Full-time, Part-time

Pay: $19.00 - $21.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Hotel experience: 1 year (Required)
• Front desk: 1 year (Required)
• Hotel: 1 year (Required)
• Night audit: 1 year (Required)
• Guest services: 1 year (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Overnight Shift (Required)
• Night Shift (Required)
• Day Shift (Required)

Ability to Relocate:

• Van Nuys, CA 91406: Relocate before starting work (Required)

Work Location: In person