Summary: Responsible for serving food and beverage items to customers in a friendly, enthusiastic, professional and timely manner.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to focus attention on guest needs, always remaining calm and courteous
Consistently offer professional, friendly and engaging service
Assist guests regarding menu items in an informative and helpful way
Follow outlet policies, procedures and service standards
Have full knowledge of beverage lists and promotions
Have full knowledge of all menu items, garnishes, contents, and preparation methods
Check on members and guests periodically throughout their meals and attends to their requests.
Take food and beverage orders from the members on the order taking pads or on the handheld Point of sale (POS) system.
Follow all safety and sanitation policies when handling food and beverage
Other duties as assigned.
Competencies:
Customer/Client Focus.
Ethical Conduct.
Initiative.
Thoroughness.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
A minimum of one year of previous service experience. Previous point of sale system experience preferred, but not required. Must have excellent communication and organizational skills and strong interpersonal and problem-solving abilities. Highly responsible & reliable with the ability to work well under pressure in a fast-paced environment. Is able to work cohesively with fellow colleagues as part of a team. Breakfast servers must have at least one year of experience serving at a breakfast restaurant or coffee shop.
Language Ability:
Ability to speak with customers throughout your shift.
Ability to speak loudly and clearly and maintain a positive tone.
Math Ability:
The server must ensure correct billing procedures. Ability to count change, add up bills or split them up between tables on their own as well as factor in gratuity for their tips and split their tips between other employees at the end of the shift.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Computer Skills:
To perform this job successfully, an individual should have general knowledge of point of sale system.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Work Environment:
This position operates in a private club setting. The noise level in the work environment can be loud. The employee may be exposed to hazards including, but are not limited to, cuts, slipping, tripping, falls and burns. Frequent hand washing is required.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing and moving for an extended period. This position requires walking, bending, kneeling, stooping, and crouching. The position may require occasional carrying/lifting to 50 pounds, weighing up to 20 pounds, and pushing and pulling up to 75 pounds unassisted, frequently reaching overhead. Arm strength and coordination must be sufficient to carry plates of food, glasses, and bottles, and serve from large serving trays.
Position Type/Expected Hours of Work:
This position regularly requires long hours and frequent weekend and holidays work.
Travel:
No travel is expected for this position.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Your employment with the Company is for an indefinite period of time and is "at will," which means that the employment relationship may be terminated either by you or the Company at any time, for any or for no reason, with or without cause and with or without prior notice.
