REPORTS TO: Store Director

BASED AT: 100 Fairview Drive, College Station, TX

JOB SUMMARY

To acquire, develop and maintain relationships with our customers through deep product knowledge, personal engagement and excellent service.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Welcoming and engaging with customers as they enter the store.

• Connects with customers in a friendly and meaningful way.

• Demonstrates expert styling and brand knowledge.

• Recommends merchandise based on expert product knowledge and customer preferences, regardless of department or channel.

• Use upselling techniques to increase store sales.

• Demonstrate flexibility and ability to adapt to the changing needs of the business.

• Courteously takes returns and offers options based on customer’s needs.

• Assists in operational tasks (actively maintains selling floor, fills in stock, cleans fitting rooms returns merchandise to other departments)

• Maintain a good working knowledge of the POS System and be able to ring up customer purchases.

• Contributes to team effort by adhering to the company’s core values of Adaptability, Genuine Passion, Growth and Development, Integrity, Excellence together and Service.

KEY SKILLS AND ATTRIBUTES

• Strong level of professionalism at work

• Able to understand a customer's concerns and quickly determine solutions with limited supervision

• Exceeds customer expectations by providing assistance with a positive attitude

• Advanced customer service skills

• Demonstrates a high level of energy and the ability to multi-task in a fast-paced environment to ensure the customer is first

• Actively creates a positive work environment through teamwork and collaboration

• Maintains positive working relationships throughout the company

FORMAL QUALIFICATIONS

• Minimum High School or GED is required.

• Must be willing to work a flexible schedule based on business needs, which will include evenings, weekends and holidays, game days, graduations, ring day, special events.

PROFESSIONAL EXPERIENCE

• One Year progressively responsible retail or other service-related industry experience is preferred.

NOTES

• This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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