2 Visitor Services Host Jobs in Kalamazoo, MI

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Visitor Services Host

Kalamazoo Nature Center

Kalamazoo, MI | Full Time

$34k-44k (estimate)

9 Months Ago

Guest Services Host

Kalamazoo Nature Center

Kalamazoo, MI | Full Time

$35k-41k (estimate)

0 Months Ago

Visitor Services Host

$34k-44k (estimate)

Full Time | Arts & Culture 9 Months Ago

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Kalamazoo Nature Center is Hiring a Visitor Services Host Near Kalamazoo, MI

Position Title: Visitor Services Host

Supervisor: Administration Manager

Classification: Part Time (25-30 hours per week), Regular, Non-Exempt

Compensation: $10.50 per hour

The Kalamazoo Nature Center (KNC) is a not-for-profit organization whose mission is to create relationships and experiences that welcome and inspire people to discover, enjoy, value, and care for nature. Recognized by its peers as one of the top nature centers in the country, the Kalamazoo Nature Center is located on 1,100 acres of wooded, rolling countryside and includes over 14 miles of hiking trails winding through some of the most magnificent habitats in Michigan

Because we value the strength diversity brings to the workplace, the Kalamazoo Nature Center is committed to the recruitment, retention, and development of a workforce that reflects the society in which we live. We strongly encourage women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

Summary of Position:
The Guest Services Host provides excellent customer service to our members, visitors, volunteers, and staff. This is a public-facing job that requires strong multitasking skills and level-headed decision-making. The Guest Services Host is greets visitors, answers the phone, runs cash register for purchases, sells memberships, and keeps inventory on stock of gift shop merchandise.
Duties:

Keep up to date regarding events and programs, ticket prices, membership levels and prices, general offerings, organization policies and procedures, and be able to communicate this information to visitors, volunteers and staff.
Provide exceptional customer service to anyone visiting or communicating with KNC. Greet all visitors upon arrival.
Ensure all needs and expectations are being met during check-in to their event, program, or daily visit.
Answer all incoming phone calls to KNC, answer questions with resources provided or direct to the corresponding staff.
Know the physical attributes and general background about the Nature Center in order to answer questions, give directions and as appropriate, offer suggestions to the visitor/phone caller to ensure a positive and fulfilling experience.
Maintain record keeping for visitor admission taken at the Welcome Station and GS Desk.
Maintain a clean and neat appearance for all lobby areas during shift. This includes but is not limited to; sweeping floors, cleaning counters, emptying waste stream, restocking brochures and marketing materials, cleaning and restocking the gift shop and maintaining a clean GS Desk appearance.
Maintain daily cash deposits and reporting of the GS Desk and Welcome Station.
Assist with program registration by understanding current programs, answering questions, gathering and recording data from our visitors and providing information to the registrar.
Assist with purchasing, inventory and sales in the gift shop with ordinance from the Guest Services Manager.
Recommends changes to procedures to improve visitor experience.
Provide training, guidance, supervision, and support for staff and volunteers within the GS Desk/Lobby area and Welcome Station where needed. Ensure that operations procedures and policies are followed.
Other duties as assigned by supervisor.

Sales and Membership Support:

Provide pre-sales support by responding to in-person or phone requests regarding membership levels and benefits.
Manage in-person membership sales on the point-of-sales system.
Complete training and offer assistance while maintaining proficiency in Double Knot POS software and associated programs, and products used by the Kalamazoo Nature Center. Ensure timely, accurate entries, transactions, and reports.
Assist the Development Operations Manager in the completion and maintenance of member and donor records and activities within Double Knot database systems.
Adhere to standards set forth by the Guest Services Manager, Development Operations Manager and KNC regarding the use of Double Knot and associated programs and products.
Other duties as assigned by supervisor.

Team Support:

Maintain proper knowledge of all Gift Shop merchandise, procedures and policies.
Maintain proficiency in the use of all required sales software, hardware and equipment.
Work with other department staff where necessary to implement promotions, partnerships, and communications that promote membership and visitor experience.
Greet visitors for programs and events and answer basic directional questions. Keep in touch with the program and events staff during regular business hours, while set up for daytime or after hour events is happening at KNC when possible.
Other duties as assigned by supervisor.

Knowledge, Skills and Abilities:

Ability to handle stressful situations
Ability to interact with the public in a positive and enthusiastic manner
Ability to learn a multi-line phone system proficiently
Ability to think on their feet and professionally resolve new and unexpected situations.
Superior interpersonal skills to foster effective working relationships at all levels
Strong organizational skills
Ability and willingness to work a flexible schedule, including weekends.
Must maintain confidentiality
Must be flexible with the ability to work independently and as a team member
Commitment to the mission statement of the Kalamazoo Nature Center
Demonstrated management of conflict and ability to act in a professional manner
Ability to work with a wide diversity of individuals
Able to work indoors and occasionally outdoors in varying weather conditions and temperatures
Familiarity to use computers and have general office equipment skills (Windows, Microsoft 365, and Database operations).

Qualifications:

Must have a High School Diploma
Retail/cashier/customer service experience preferred
Database experience is preferred
Able to lift up to 25 pounds, use a ladder safely and stand for long periods of time
Must pass a pre-employment background check

The Kalamazoo Nature Center is an equal opportunity organization that will not discriminate in its programs or hiring practices on the basis of race, color, religion, sex, age, ethnic origin, physical or mental disability, veteran status, height, weight, sexual orientation or gender identity, marital status, or political affiliation.