• As a member of staff, uphold, promote, and encourage, in word and deed, desired organizational culture and values; purposefully seek to establish and maintain a culture that is based on grace and affirms and advances KGM’s vision and purpose.
• Alert the Men’s Shelter Manager to any changes or concerns within the department.
• Maintain constant communication while on shift with other Men’s shelter staff as needed.
• Incorporate Biblical principles into interactions with guests and other staff that build positive and productive relationships.
• Maintain a loving and peaceful environment by exercising spiritual care over guests as needed.
• Assist guests with basic needs while on their shift.
• Submit all reports to Men’s Shelter Manager as requested on time.
• Must exercise utmost diplomacy and tact to provide excellent guest service, practicing confidentiality and privacy
• protocol in accordance with Kalamazoo Gospel Ministries Policies.
• Exercises problem-solving and conflict resolution skills when handling guest complaints; referring guest complaints to appropriate personnel as needed.
• Hold guests accountable for inappropriate behavior and enforce discipline procedures when necessary according to the Kalamazoo Gospel Ministries policies.
• Invest time in guests lives that will encourage positive growth both at the mission and in their future.
• Perform simple yet effective first aid care in emergencies.
• Attend all scheduled staff meetings.
• Performs all duties as may be required.
• Adhere to the policies and procedures of the Kalamazoo Gospel Ministries.

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• Have a personal relationship with the Lord Jesus Christ and a desire to serve Him.
• Be a consistent witness for Jesus Christ
• Exhibit spiritual maturity as defined by evangelical biblical standards and in accordance with the employee handbook.
• Have a heart of compassion and caring toward the homeless and hurting and a passion about ministering life
• transformation in an urban setting.
• Demonstrates a courteous and Christ-like manner with internal and external partners
• Highly ethical with the ability to make smart, rapid decisions; demonstrates excellent integrity.
• Flexible, cooperative spirit
• Possess and promote a drug, nicotine free lifestyle.
• High School Diploma or equivalent