Within the medical imaging application support team, provide responsive second-level support, both local and remote, to end users of applications, dedicated imaging workstations, and related servers. This includes in-depth application functionality and configuration, user management, data correction, complex troubleshooting/problem solving, inter-application dependencies, network connectivity, HL7 and DICOM communication and configuration, and hardware maintenance.
Essential Responsibilities:
Provide responsive second-level support, both local and remote, to end users of applications, dedicated imaging workstations, and related servers.
In-depth application functionality and configuration, user management, data correction, application upgrades, complex troubleshooting/problem solving, inter-application dependencies, network connectivity, HL7 and DICOM communication and configuration, hardware maintenance.
Demonstrate ownership and a commitment to resolving problems, while recognizing when problems need to be escalated to the next level to ensure timely problem resolution. Periodically communicating issue status to customers, including resolution.
Work closely with other Kaiser Permanente support departments (IT, Clinical Technology, etc.) and vendors to provide seamless support of shared systems.
Ability to understand and apply HIPAA/SOX established standards
Document support activities in a complete and timely manner.
Provide ongoing application functionality instruction to end-users as necessary.
Support hardware and application replacement and upgrade activities.
As requested, participate with the Solutions and Strategy team in development activities.
As needed, participate in the implementation of new applications and devices.
Assist in establishing application support policies and procedures.
Assist Imaging Application Administrator Level I.
Can be located in a specific medical area or at a regional facility.
Some travel required.
Expected to provide after-hours support on a rotating, scheduled basis.
Other duties as assigned
Basic Qualifications:

Experience
Minimum two (2) years of experience providing comprehensive dedicated support of multi-tiered medical applications, including database, network, client/server and user management related activities.

Education
Bachelors degree in computer science, information technology, electrical engineering, electrical engineering technology or related field, OR four (4) years of experience in a directly related field.
High School Diploma or General Education Development (GED) required.

License, Certification, Registration
CompTIA A Certification

Additional Requirements:
Ability to work in high-pressure environment, involving multiple interrelated applications.
Strong skills required in critical thinking and analysis, problem solving, troubleshooting, verbal and written communications, and interpersonal interactions (e.g. partnering, conflict management, consulting, etc.).
Ability to adjust style and communications, as necessary, to customers with a variety of levels and technical knowledge, including leaders, clinicians, staff and other support personnel.
Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:
Familiarity with the DICOM and HL-7 Standards.
A comprehensive understanding of workflow in a medical imaging environment.
American Board of Imaging Informatics (ABII), Certified Imaging Informatics Professional (CIIP) designation preferred.
Job Schedule:
Job Category: Imaging & Radiology