Description : Job Summary :

Performs procedures including phlebotomy, specimen collection, processing, customer service, and quality assurance. Performs all duties in compliance with Kaiser Permanentes Code of Conduct, Principles of Responsibility, policies and procedures as well as federal, state and local laws and regulations, accreditation and licensure requirements.

Performs all responsibilities and duties under the technical guidance of the Laboratory Supervisor / Manager or designee.

Essential Responsibilities :

Collects blood samples from all patient / member populations members using age-appropriate venipuncture or capillary puncture and following KP policies.

Instructs patients regarding the collection and packaging of other specimens such as urine, semen, feces and timed collections.

Assesses specimen integrity and prepares, packages and arranges for transport of specimens in accordance with KPMAS laboratory procedures and DOT regulations.

Arranges for special transport when necessary. Processes specimens to include racking, creating work lists and loading instruments.

Collect and pick up specimens from clinical departments and transport stat specimens to stat lab testing area following designated workflows and appropriate KP policies.

Disposes of biological waste, needles, and related hazardous materials according to laboratory safety and infection control practices, federal, state and local laws and regulations.

Responds to internal and external inquiries via phone, email or text to ensure resolution and customer satisfaction. Provides orientation and practical training of new hires and students.

Follows defined laboratory procedures and maintains awareness of changes to procedures. Maintain a clean, adequately stocked and safe work environment.

Quality Related Duties : Performs administrative duties such as preparation and distribution of reports, and pending log resolution.

Adhere to laboratory quality service standards including access, wait times and assurance of member satisfaction. Monitors waiting room and turnaround times, identifies unexpected or unreasonable delays, unusual situations and brings these to the attention of the supervisor, manager or designee.

Completes all assigned and required trainings in timely manner. Adheres to licensing and certificate maintenance requirements including annual CEUs and KP assigned CEUs.

Customer Service Related Duties : Communicates specimen inquiries, problem and investigations to appropriate medical, clinical and technical staff in a timely manner according to established laboratory procedures.

Documents member, provider and customer compliments, concerns or complaints. Resolves when able or escalates to manager, supervisor or designee.

Provides assistance to peers, clinical staff and providers. Creates a professional, collaborative and positive work environment.

Performs all other duties as assigned.

Basic Qualifications : Experience

• Minimum one (1) year of laboratory experience that includes six (6) months of full-time (or equivalent) working in a medical environment involving phlebotomy, patient reception, and related clerical duties OR successful completion of a Phlebotomy Clinical Rotation in a Kaiser Permanente Laboratory required (with documented 120 unassisted successful venipuncture to include ten (10) or more pediatric collections).
• Per the National Agreement, current KP Coalition employees have this experience requirement waived.

Education

• Must maintain certifications current and complete annual CEUs to meet CLIA regulations and / or licensing requirements.
• Graduation from an accredited or Kaiser approved phlebotomy program OR medical assistant program that includes phlebotomy training.
• Proper documentation for education required (i.e. copy of diploma and / or U.S. international equivalency report). Individuals with foreign diplomas must provide an international equivalency report.
• High School Diploma or General Education Development (GED) required.

License, Certification, Registration

• Phlebotomy Technologist Certificate within 12 months of hire
• Basic Life Support within 6 months of hire
• Phlebotomy Technician Certificate within 12 months of hire

Additional Requirements :

• Must pass Kaiser Permanente phlebotomy written exam with 80% as minimum passing score.
• Must pass Pre-Hire Skills and Knowledge test of basic computer skills.

Preferred Qualifications :

• Pediatric and neonatal phlebotomy experience.

Last updated : 2024-05-24