Kaiser Permanente is Hiring a Patient Access Services Clerk; Full-time, Day, MMMC Near Wailuku, HI
Job Summary:
Under indirect supervision, performs variety of patient registration, telephone, reception and other clerical duties; determines proper financial class; maintains database integrity of systems; maintains quality and professional care of patients requiring medical attention; educates parties regarding business practices and insurance coverage; assists patients/families in meeting their financial obligations.
Essential Responsibilities:
Greets patients, referring them to appropriate areas of hospital, clinic, or department.
Qualifications:
Basic Qualifications:
Experience
N/A
Education
High school diploma GED, or equivalent.
License, Certification, Registration
N/A
Additional Requirements:
Previous office/clerical experience.
Demonstrated knowledge of and skill in customer service, oral communication, and written communication.
Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
Talking to co-workers, customers, outside vendors, and on the telephone.
Reading, writing, speaking and understanding English.
Training/giving and receiving instructions.
Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration and alertness.
Preferred Qualifications:
Demonstrated knowledge of and skill in word processing, spreadsheet, and database PC applications.
Six months medical front office experience
Demonstrated knowledge of and skill in customer services (e.g. AIDET).
Demonstrated working knowledge of medical terminology.