Manages, organizes and directs the daily operations of all assigned direct or matrix ancillary services teams within the medical center. Oversees the care and delivery of service provided ensuring that they meet or exceed clinical quality and safety standards. Works in collaboration with medical center and service line managers to assure quality outcomes, manage access, and implement reliable clinical processes and procedures.

• Operational Excellence: Manages, organizes and directs the daily operations of all assigned direct or matrix ancillary services teams within the medical center. Oversees the care and delivery of service ensuring that they meet or exceed clinical quality and safety standards. Responsible for the implementation of both medical center and service line(s) goals and objectives. Works in collaboration with medical center and service line managers to assure quality outcomes, manage access, and implement reliable clinical processes and procedures.
• Financial Stewardship: Manages costs to targeted financial performance and allocated resources. Provides input to the development of annual budget. In collaboration with other medical center management and/or service line colleagues, makes operational adjustments as needed to meet financial targets. Identifies care-related capital needs and oversees research for requests.
• Continuous Improvement: Implements complex change and improvements associated with access management, clinical quality, safety standards and service excellence. Patient Experience: Assures the delivery of care that meets or exceeds service excellence standards. Trains and supports staff in delivering a consistent customer experience. Resolves patient complaints and unusual occurrence UOs.
• Staff Engagement & Development: Manages staff, including selection, training, onboarding and development, performance management, recognition, discipline and termination. Collaborates with other ancillary services managers as needed to develop P&Ds, coaching, discipline and performance management of matrix reporting staff. Supports a culture of excellent service and communication that positively influences staff engagement. Assures a safe, productive, and supportive work environment for all staff.
• Compliance and Emergency Preparedness: Ensures ongoing compliance and adherence to GH policy/procedure, as well as, other compliance, regulatory, accreditation, and enterprise requirements. Oversees frontline staff to maintain clinical standards and practice in accordance with all local, state and federal requirements. Assures that staff within the care team are trained and know what is expected during and after an emergency.