Job Summary :

Under general supervision, schedules examinations, consultations, & appointment in accordance w / scheduling instructions & necessities of patient care.

Schedules appointments, coordinates patient requests w / physicians & medical department schedules, invoices patients, collects fees, answers telephones, maintains department records, & directs visitors.

Essential Responsibilities :

This description is for recruitment posting purposes only. It has not received full HR review and approval.

• Provides telephone & visitor reception
• Receives & directs visitors, patients, staff personnel, & others & answers inquiries to include those concerning general organization, facilities, & services, refers to others for further information or assistance as appropriate & determines members & non-members identity & eligibility
• Schedules patients for various appointments in a variety of medical departments, on the telephone, by mail, and / or in person
• Makes referral appointments as requested by doctor
• Calls patients w / respect to appointment reminders & cancellations & notifies patients by telephone or mail of available appointment times and / or appointment changes due to cancellations or revisions of physician time schedules, confirms times, & dates recorded in appointment books w / patients prior to their scheduled appointments as required
• Determines, collects & posts patient payments in accordance w / fee schedules, health plan coverage & indicated service
• Totals & reconciles cash, credit charges, & payments received on account by completing standard cash processing forms
• Keeps designated dollar amount of money in cash drawer daily, balances out bank deposit slip for money in cash, transfer bag, delivers bag to other departments & distributes related documents as required, & maintains & controls a petty cash fund
• Prepares, processes, & routes a variety of forms such as Clinic Processing Records (CPRs), change of address, health plan identification card replacement, off-work or back-to-work order, PE, excuse, welfare, industrial injury, patient traffic, & utilization standard
• Prepares a variety of statistical reports for departmental and / or clinic activities & workload, distributes copies of documents as required
• Performs other duties such as mailing, typing correspondence, calling ambulance or taxi, & ordering operational supplies as assigned
• Prepares aging reports, mails notice to patient w / glasses on file, answers code-a-phone, & receives calls for all departments & relays information
• Maintains office equipment
• Promotes, ensures, & improves customer service to internal / external customers by demonstrating skills which are consistent w / the organizations philosophy of providing extraordinary customer relations & quality service
• Verbal communication including telephone conversations w / members, doctors, & co-workers
• Work designated HealthConnect work queues as assigned

Last updated : 2024-02-27