Overview

Assist the Front Office Manager in directing and supervising the operational activities of the hotel's front office within Corporate and hotel guidelines to provide the highest standards of courteous service while permitting acceptable profit levels.

Responsibilities

• Maintains all standards of guest service to provide the very best in guest experience.

• Contributes to the profitability and guest satisfaction perception of the hotel and its staff.

• Assists the Director of Front Office in managing resources to achieve acceptable levels on labor standards.

• Review VIP reservations, amenity orders, and resumes for incoming and in-house guests.

• Update the computer system by inputting inventory and non-inventory groups.

• Control the Suite book to ensure suites and special blocks are handled correctly.

• Maintain contact with the Reservations department regarding requests for suites, special accommodations, etc.

• Maintain control over rate changes for in-house guests.

• Compute daily payroll, schedules, and other reports.

• Analyze data to prepare daily forecast of expected arrivals and departures.

• Perform Front Desk Supervisor responsibilities as needed.

• Handle cash, make change, and balance an assigned house bank.

• Accept and record vouchers, travelers checks, and other forms of payment.

• Count cash and other payments at end of shift to verify and balance the house bank.

• Provide safety deposit boxes for guests by escorting them to the vault.

• File access slips in room order.

• Prepare weekly forecast of expected arrivals and departures.

Supportive Functions

• Participates in Manager on Duty program
• Operating the Opera System, TimeSaver, Birchstreet and any new systems that are created for this work area.
• Maintaining CTA Certification

Qualifications

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies not listed may be required for specific positions. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

• Ability to observe and detect signs of emergency situations.

• Possess strong customer service skills.

• Possess strong written and verbal communication skills.

• Must possess considerable knowledge of computer systems for registration, reservations and back-up systems.

EDUCATION AND EXPERIENCE REQUIRED:

• High School Diploma.

• One year Hotel Front Office management experience preferred.

PHYSICAL DEMANDS:

Physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.

Physical Demands: 

Description

Frequency:

Comments:

Lifting

 Occasionally

 0

Bending

 Occasionally

 0

Twisting

 Occasionally

 0

Push/Pull

 Occasionally

 0

Sitting

Occasionally

 0

Standing

 Frequently

 0

Walking

Frequently

 0

Other

Never

 0

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office / Lobby environment is typical.
• Low to moderate noise is expected.