**THIS POSITION IS CONTINGENT UPON AWARD OF CONTRACT** TITLE: Alarm Technician LOCATION: National Law Enforcement Communication Centers - Dulles, VA and Fort Worth, TX SECURITY CLEARANCE: MBI SCHEDULE: Due to the nature of law enforcement work and this operation, shift work will be required. About KACE: When you make the decision to join KACE, you are choosing to work alongside talented professionals that have one thing in common; the passion to make a difference! KACE employees bring their diverse talents and experiences to work on critical projects that help shape the nation’s safety, security, and quality of life. The desire to have a career that is purposeful and forward thinking is woven into every KACE employee…it’s The KACE Way. KACE employees are; purpose driven, forward focused, open-minded, trustworthy and invested. The KACE Way is our commitment to our employees, to our customers, and to our communities. Join KACE and make a difference! About the role: Provide centrally managed technical support in the areas of alarm panel programming, diagnostic and service support, customer account support and support to contract field technicians. Prerequisites: Must have a minimum of one (1) year of favorable work experience in the alarm monitoring, installation and/or service industry. Must possess strong communication skills and be able to communicate complex information to technical as well as non-technical personnel. Must be able to multi-task and prioritize work. Must be able to work independently with minimal to no supervision. What you will do: Provide centrally managed technical support in the areas of alarm panel programming, diagnostic and service support. Provide customer account support. Provide support to contract field technicians. Run reports from databases (RAMIV Preferred), program alarm panels, and operate alarm monitoring software. Create reports, documents, and correspondence using Microsoft Office (Word, Excel, and Outlook). Minimum Qualifications & Skills: Possess a high school diploma or General Educational Development (GED) diploma. Be a citizen of the United States of America. Be able to attain and maintain a USPIS Moderate Background Investigation (MBI) Clearance. Be able to sit for an extended period of time while monitoring multiple computer monitors. Be able to maintain professionalism under highly stressful situations. Be able to read and comprehend the English language; including, printed regulations, written instructions, training material, etc. Be able to write reports, and document events in a concise and accurate manner. This includes the ability to proofread all documentation for grammar, spelling, and punctuation. Be able to speak the English language clearly and fluently. Be able to provide quality customer service while communicating with internal and external parties. Be able to hear ordinary telephone and radio conversations with either ear. Must possess strong computer and data entry skills, including working knowledge of Microsoft Word, Outlook, and Excel. Be able to type a minimum of 45 words per minute (WPM). Be able to manage and prioritize tasks from multiple simultaneous sources (radio, telephone, alarm monitoring software, etc.). Dress and appearance standards: USPIS requires all personnel are required to wear nothing less formal than business casual attire as defined by: Pants must be slacks. Shirts may be polo or dress (with collar). Footwear must be closed toe/heel shoes; no sandals, tennis shoes or flip flops. Appearance must be clean and neat; torn, tattered or soiled clothing will not be permitted. Hats, baseball caps, bandannas are not permitted. For more information about the company please visit our website at www.kacecompany.com KACE is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class. KACE is a professional services firm with over 1,000 employees and counting across the United States. At KACE, we are making our nation safer and more productive. We specialize in providing critical technical and professional support for national security, public safety and government operations. For more than four decades, our analysts and experts have helped government agencies at every level detect and deter a wide variety of threats, advance public safety and health initiatives, and support government operations. And today, we are enhancing agencies’ ability to anticipate future threats and challenges—and deploy the tools and strategies to succeed in the landscape of tomorrow. When it comes to mission-focused capabilities and government technology solutions, KACE delivers the critical expertise agencies need. The health and safety of our employees and contractors continues to be our top priority as we face the challenges associated with COVID-19. KACE is continually monitoring the pandemic circumstances and making changes as appropriate given country, state and local guidelines.