Summary
Our client is a leading technology solutions provider in the Birmingham, AL area, and they are in immediate need of a Help Desk Support Technician Level II . They offer products and services to organizations across the U.S. They partner with industry leaders such as Microsoft, HPE, Fortinet and others to help companies implement and manage data center and cloud technologies. In fact, our client has received the following accolades in recent years: 

• Inc. 5000’s Fastest Growing Private Companies

• Birmingham Business Journal’s Best Places to Work

• Birmingham Business Journal’s Largest Privately Held Companies

Duties & Responsibilities

• Your primary responsibilities will be to provide technical support to their clients. Each of their Technicians are customer-facing, while concurrently working on a variety of tasks and projects. These include:
  • Performing day-to-day troubleshooting and support for customers with ongoing support agreements. 
  • Performing implementations, upgrades and migrations to newer or different platforms. 
  • Providing assistance in pre-sales such as technical expertise on customer calls, project scoping / estimating and researching technologies
  • Installing new PCs and laptops
  • Creating and managing Active Directory accounts
  • Creating and managing Office 365 accounts
  • Troubleshooting end user issues of all types
  • Implementing and supporting antivirus
  • Supporting server domain functions like DNS, DHCP, etc.
  • Installing and troubleshooting phones on a cloud based phone system (so no backend configuration needed)
  • Installing wireless APs
  • Setting up and supporting data storage and backups

Qualifications & Requirements

• 4 years’ technology support in a corporate environment or IT service company
• Ability to troubleshoot problems and provide end user support
• Knowledge and familiarity of the following technologies:
  • Microsoft desktop and server operating systems
  • Microsoft Office / Office 365
  • Active Directory
  • Ability to support onsite and offsite backup solutions with such software: Veeam, CommVault, Windows Server Backup,etc.
  • Server virtualization with VMware
  • Standard server maintenance such as performing updates / patches and checking key server metrics
  • Storage devices ranging from simple hard drives to SANs
  • Security solutions such as endpoint protection and content filters
  • Cloud IP phone systems
  • Basic networking to include switching, routing and / or wireless
• Exceptional verbal and written communication skills
• Organizational skills to balance multiple projects and customers
• Excellent problem solving and analytical skills
• Ability to work independently on a project and as part of a team