About us:

We are K2! We are Augusta's one stop shop for bodywork and athletics. We have an awesome team so far and look forward to welcoming you with open arms. Our atmosphere is certainly the best around, we go from Reggae Mondays all the way to Country Wednesdays down to Hip Hop Fridays. In this position we stress that individuals MUST obtain a level of general fitness knowledge. We want to lead by example in all aspects of our environment. We love the atmosphere we create and our clients love it as well.

Our work environment includes:

• Modern office setting
• Modern office setting
• Casual work attire
• On-the-job training
• Company perks
• Flexible working hours
• Relaxed atmosphere
• Wellness programs

Job Overview:

We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will provide exceptional customer service (Greeting customers with a smile).This role requires excellent communication skills, attention to detail, the ability to multitask in a fast-paced environment, and a bit of a self-motivator.

Responsibilities:

- Greet guests and provide them with a warm welcome

- Assist guest with minor fitness questions

- Check-in and check-out guests efficiently and accurately

- Answer phone calls and respond to guest inquiries

- Assist guests with reservations, changes, and cancellations

- Handle guest complaints or concerns in a timely and professional manner

- Provide information about stretch therapy, golf simulators, fitness and contrast therapy

- Maintain a clean and organized front desk area as well as maintain common areas

- Process payments and maintain accurate records

Requirements:

- Previous experience in guest services or customer service is preferred

- Familiarity with software booking systems

- Ability to work flexible hours, including evenings, weekends, and some holidays

- Strong communication skills, both verbal and written

- Excellent problem-solving skills and ability to handle difficult situations with professionalism

- Attention to detail and ability to multitask effectively

Note: All positions must be paid, including internship positions.

Job Types: Full-time, Part-time

Pay: $12.00 - $14.00 per hour

Expected hours: 15 – 20 per week

Benefits:

• Flexible schedule
• Professional development assistance

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Rotating weekends
• Weekends as needed

Work setting:

• In-person

Experience:

• Customer service: 3 years (Required)

Ability to Commute:

• Augusta, GA 30907 (Required)

Work Location: In person