Customer Service Manager - Hybrid Role - Dental

K2 Dental Arts is seeking a hybrid Customer Service Manager (2 days a week in-office). You have a passion for solving problems and helping your teammates. You problem-solve dentists’ most sensitive case issues and lead team members both remotely and in-person. You will be trained regarding the technical side of dental lab work and previous experience is not required (but preferred). K2 has been growing rapidly and this position has room for growth.

Responsibilities

• Develop objectives for the Customer Service Department’s day-to-day activities.
• Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
• Coach and provide training to your team to maintain high customer service standards.
• Collect and analyze departmental statistics (costs, customer service metrics etc.)
• Evaluate performance with key metrics (accuracy, call-waiting time etc.)
• Prepare reports for different departments or upper management.
• Call and email doctors and staff to problem solve technical issues with lab work.
• Cultivating strong, nurturing relationships with doctors and staff, establishing trust, and providing technical lab work recommendations.
• Adhering to professional standards outlined by protocols, rules, and regulations.

We are seeking candidates who possess:

• Exceptional communication skills.
• Excellent leadership skills.
• An empathetic nature with a passion for helping others.
• Excellent organizational skills.
• The ability to work collaboratively within a dynamic team.

As a Customer Service Manager at K2 Dental Arts you will play a crucial role in shaping dentists' partnerships with their lab, transforming potentially stressful experiences into compassionate, supportive, and patient-focused endeavors.

If you believe in delivering personalized healthcare with compassion, we invite you to join our team and make a tangible difference in the lives of dental professionals in all 50 states. Apply today to become an integral part of our dental lab family!

Schedule - Hybrid

• Holidays and 16 vacation days with opportunity to increase each year
• Work hours: 8am-5pm or 9am-6pm Eastern Monday - Friday
• Mon, Thurs, Fri - Remote
• Tues, Wed - in-office

Interview Process
To complete this application, please use this link to start a one-way video interview on Hireflix. You will be asked to record yourself answering four questions. If you have any issues, please reach out to Hireflix support.

https://app.hireflix.com/public-application/65f45e7bbd7d5d2f2e5153f1

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person