KÜHL® Keyholder

KÜHL® is an independent, product driven company with a desire for a life full of adventure and exploration. We provide high quality, luxurious garments suitable for all types of outdoor activity.

The KÜHL® Keyholder supports the health and success of the business and creates an inspirational customer environment. The Keyholder is responsible for ensuring a compelling and innovative customer experience that reflects the brand image of KÜHL® by assessing customer feedback, addressing concerns, and developing action plans.

At KÜHL®, the Keyholder models and can clearly articulate the KÜHL® vision and strategy to store teams in a way that engages, motivates, and inspires a customer-centric culture.

RESPONSIBILITIES:

• Create and implement plans to drive KPIs to maximize profitability
• Build the connection between customer and brand by providing superior service and adapting brand stories to the retail setting
• Drive brand loyalty by empowering team to create an outstanding customer experience
• Implement store operations and processes consistently
• Monitor back of house operations and processes to ensure efficiency and minimize shrink
• Collaborate with General Manager on store’s sales, payroll and operating budgets
• Daily opening and closing procedures, cash handling and loss prevention management
• Assure timely resolution to employee concerns and customer disputes
• Arrive on time and with a positive attitude each shift. Maintain respect for your peers, leadership team and customers.

QUALIFICATIONS:

Results driven – Inspires and motivates to exceed goals

Knowledge of retail store systems

Passion for the outdoors a plus

Possesses a strong visual merchandising sense; knows the power of styling to drive customer satisfaction

Leadership knowledge, skills & abilities:

• Ability to establish & maintain effective relationships with employees and customers
• Effectively prioritizes and provides focus for self and team, with appropriate attention to detail
• Effective Communicator (verbal and written) – Clearly articulates point-of-view, adapts communication style to audience, listens and asks questions to solicit feedback, and disseminates information effectively

Experience/Physical Requirements:

• 2 years retail management experience
• Strong emphasis in customer service industry or field leadership
• Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and Holidays
• Ability to travel as required
• Ability to lift and carry 40lbs
• Ability to maneuver around sales floor, back room and office areas as well as work around cleaning chemicals

Benefits:

• 401k with matching
• Competitive compensation
• Employee discounts on KÜHL products

An equal opportunity employer, KÜHL® does not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, national origin, citizenship, age, disability, sexual orientation or marital status. KÜHL® only hires individuals authorized for employment in the United States.

Job Type: Part-time

Pay: $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Every weekend
• Monday to Friday
• Rotating weekends

Work Location: In person