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JW Marriott
Surfers Paradise, ME | Other
9 Months Ago
Concierge
JW Marriott Surfers Paradise, ME
Other 9 Months Ago
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JW Marriott is Hiring a Concierge Near Surfers Paradise, ME

Job Number 22140271
Job Category Rooms & Guest Services Operations
Location JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, QUEENSLAND, Australia VIEW ON MAPSchedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

About the role

Start your journey with the JW Marriott Gold Coast Resort & Spa as a Concierge. Reporting to the Concierge Team Leader, you will be providing our guests with memorable arrival and departure experiences in a fast-paced environment. First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Concierge takes the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. 

Critical responsibilities:

  • Actively listen and respond positively to guest questions, concerns, and requests to resolve issues, delight, and build trust.
  • Address guests' service needs in a professional, positive, and timely manner.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Assist other employees to ensure proper coverage and prompt guest service.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.
  • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Stay up to date on the local area so that you are prepared to provide specific recommendations for guests.
  • Communicate recommendations in a way that builds excitement and interest among guests and associates.
  • Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
  • Tag, store, and retrieve luggage from luggage storage, providing guests with proper claim tickets for their luggage. 

Successful Candidates will have:

  • A genuinely warm & welcoming demeanor
  • A driver QLD licence
  • Excellent communication skills
  • Availability to work weekends and night shifts
  • A passion for the industry, a want to be the best in service - and the best in lifestyle
  • A warm, people-oriented demeanor
  • A team-first attitude
  • A gift for paying attention to the smallest details

The Benefits 

Enjoy the benefits of:

  • Unlimited strategic development and career opportunities
  • Generous accommodation and food and beverage discounts including all properties within the Marriott International group
  • Recognition programs to keep you motivated
  • The best hotel training opportunities provided
  • Wellbeing and mindfulness programs to ensure you stay healthy

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Same Posting Description for Internal and External Candidates

ered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Job Summary

JOB TYPE

Other

POST DATE

07/27/2022

EXPIRATION DATE

09/07/2022

WEBSITE

jwmarriott.com

HEADQUARTERS

Washington, DC

SIZE

1,000 - 3,000

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The following is the career advancement route for Concierge positions, which can be used as a reference in future career path planning. As a Concierge, it can be promoted into senior positions as a Concierge Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Concierge. You can explore the career advancement for a Concierge below and select your interested title to get hiring information.

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If you are interested in becoming a Concierge, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Concierge for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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A concierge acts as a local expert for guests at hotels.

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Concierges provide excellent customer service to all hotel guests throughout their stay.

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Concierges use customer service skills to anticipate and meet guests’ needs.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Concierge jobs

Concierge should reflect a familiarity with how businesses operate.

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Concierges must be approachable, empathetic, diplomatic, even-keeled, patient, and discreet.

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A great Concierge doesn’t care how much money they have or how they look, they provide the same quality of service to all their guests.

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A great Concierge will tailor every aspect of their guest’s or client’s request down to the last detail.

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A concierge should also have extensive knowledge about the local area, perhaps even building relationships with managers at top restaurants so they can secure hard-to-get reservations.

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Step 3: View the best colleges and universities for Concierge.

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