Location: JW Marriott Miami | 1109 Brickell Ave, Miami, Florida, 33131, USA

Compensation: Salaried

Schedule: Full-Time

Position Type: Management

Benefits

• Health Insurance
• Dental and Vision
• Paid Time Off
• 401K
• Parking and Metro Reimbursement
• Travel Perks and Benefits
• Recognition and Rewards
• Growth Opportunities
• Holiday pay
• Free Meals
• Free uniforms
• Free life insurance
• Free short-term disability
• …and much more!

JOB SUMMARY

In the absence of the Night Audit Manager, the Assistant Night Audit Manager serves as the hotel Manager on Duty and oversees all hotel operations, ensuring that the highest levels of hospitality and service are provided during the overnight shift. Represents hotel management in resolving any guest or hotel related situation. Personally, assists in resolving any issues and completing tasks.

JOB SPECIFIC TASKS

• Assist in ensuring associates are working in a safe environment.
• Assist in ensuring all associates are trained on specific aspects of their job and are aware of all resources to assist them in problem solving.
• Assist in ensuring all associates are adhering to proper cash handling procedures and monitors overage/shortages.
• Ensures all guests feel welcome, and are getting the best service possible.
• Reviews rate variance report in order to manage rates.
• Handles all maintenance problems that occur in the evening.
• Monitors and ensures compliance with all Guidelines to Operations.
• Ensures guest tracking scores (90% or better) and associate opinion survey goals are achieved.
• Promotes participation in hotel safety-related programs.
• Assist in promoting teamwork and associate morale.
• Assist in Keeping associates informed regarding new operational procedures, standards, or programs.
• Assists supervisors in handling associate performance issues (e.g., performance reviews, counseling, and recommendations).
• Assist in ensuring all associates have complete knowledge of emergency procedures.
• Assist in ensuring constant communication takes place between associates, supervisors and management.
• Assist in ensuring preparation is completed for arrivals and that desk staff is using express check-in for all guests.
• Assist in ensuring that there is enough change in all cash drawers.
• Assist in ensuring all associates take their breaks.
• Covers desk until breaks are completed.
• Assists houseman in delivering goods and services to guests.
• Assist in ensuring auditor is briefed on all vital information.
• Assist in providing orientation for new associates and ensures all information is entered into computer.

Our Mission

We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community.

Our Vision

To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities.

Our Core Values

We Inspire People

We Embrace Innovation

We Pursue Accountability

SOCIAL MEDIA SITES

Marriott Careers: https://www.youtube.com/user/MarriottJobs

JW Marriott Miami

Website: https://www.marriott.com/hotels/travel/miajw-jw-marriott-miami/

Instagram: https://www.instagram.com/jwmarriottmiami/?hl=en

Facebook: https://www.facebook.com/JWMarriottHotelMiami/

Twitter: https://twitter.com/jwmarriottmia?lang=en

Maps: https://www.marriott.com/hotels/maps/travel/miajw-jw-marriott-miami/

E-VERIFY

MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program.

MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.