Overview

We are looking for an IT Systems Analyst III to join our team.

Position Overview:

The IT Systems Analyst III creates a positive customer service experience and builds strong customer relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with an exceptionally professional attitude. The IT Systems Analyst Ill serves as a Tier 1 desk-side support to internal customers. *This position will work on a project team as a resource that is responsible for the removal of obsolete hardware and the deployment of new mobile laptops and monitors.

Key Responsibilities:

• 3 years of experience working in a Desktop Support or laptop configuration and deployments.
• 3 years of troubleshooting / fixing Windows 10
• 3 years of Microsoft 365 Apps for Business deployments:
• 2 years of customer service experience (Deskside support)
• Must be reliable and consistent in job performance • Must have an understanding and working knowledge of ITIL.
• Must have strong critical thinking skills, customer service, and a can-do attitude.
• Must have strong written and verbal communication skills.
• Vital in identifying, researching, and resolving complex technical issues.
• Proficiency in resolving end-user software application, PC, and web browser errors.

Qualifications:

• A College degree in a technical subject such as Information Technology or equivalent experience.

Preferred Experience: 

• CompTIAA

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, with matching)
• Life Insurance Plan
• PTO
• Short Term & Long-Term Disability
• Internet & Phone Allowance (for applicable roles)
• Wellness Resources (EAP)
• Pet Insurance
• Work-Life balance
• Flexible Hours
• Full-Time Permanent Positions

JW is a full-service IT Solution Provider assisting schools and private organizations with strategic and innovative IT-related projects. We take the time to learn about our clients to develop, implement, and monitor the projects to which we are contracted. ​JW is a certified small, woman, minority-owned business through the National Minority Supplier Development Council.