Job Overview:
Our insurance world is constantly changing and this role is an important part of driving and managing that change. The Auto Policy Services Specialist will interact with, oversee and manage a policy-holder book of business. The ideal candidate will have an insurance background in underwriting and policy services or claims, with solid technology skills. In addition, the position will require strong customer service skills and the ability to develop and maintain superior internal and external relationships.

Prior experience with an insurance carrier in a policy service type call center, claims, underwriting department, and an understanding about end to end auto policy management requirements is preferred.

What you will be doing:

• Maintain discipline to company policies and guidelines on new policy adherence.
• Builds, maintains, and manages successful vendor relationships to achieve outstanding customer service results and customer retention.
• Answers telephone or written inquiries from clients regarding coverage, rating, billing procedures, and a host of policies and service-orientated matters.
• Works effectively in a team environment with other Just accounting, technology, and claim teams.
• Determines acceptability of new and renewal business per the company's rules and guidelines using information gathered from insured, motor vehicle records, outside vendors, photos, and other sources.
• Special projects as assigned by management.

Your experience may include:

• 2 years of automotive insurance carrier experience in a position of independent authority.
• 2 years of direct customer interaction with a focus on service and problem-solving.
• Experience in auto insurance underwriting practices and regulations.
• High proficiency with the underwriting process which includes risk selection, risk analysis, compliance, coverage, documentation & service of accounts.
• Strong teamwork capabilities including demonstrated success in building, maintaining, and managing successful internal and external relationships.
• Strong multi-tasking skills to effectively manage a busy desk.
• Results orientation, entrepreneurial spirit, business acumen, self-motivation, and strong ability to work in a collaborative team environment.
• Must be able to learn different computer programs and software applications. Working knowledge of software applications (i.e., Google suite).
• Must be able to work as a member of a team as well as independently.
• Negotiation, relationship building & influence skills.
• Strong interpersonal, written, and oral communication skills and focus on quality.

About Just:

Just, is a revolutionary tech start-up, looking to disrupt the US auto insurance industry. Our vision is to dramatically improve road safety, while also making car insurance more fair and affordable to millions of people. At the core of our ground-breaking product is our app, which is super simple to use, built using the latest technology, and powered by our proprietary data algorithms. Customers love our product! We have a 4.5 rating on the Apple App Store.

Our investors believe strongly in this vision too. We raised just over $20m so far. Our investors include Trust Ventures - a regulatory specialist VC, ManchesterStory - one of the largest US Insurance VCs, Crosscut Ventures - the leading LA-based VC, and Plug and Play - one of the world's largest Tech VCs and investors in many Silicon Valley brands that you know and love.

We're gearing up for expansion into new States as well as looking forward to our Series-B funding round and want to grow our exceptional team to support this.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• On-the-job training
• Professional development assistance
• Referral program
• Work from home

Experience level:

• 5 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday

Work setting:

• Call center
• Remote

Location:

• Texas (Required)

Work Location: Remote