Position: Partner Support Specialist

Location: Jupiter, FL (On-Site)

Type: Full-Time

Experience Level: Entry

Health 401k w/ match Wellness Perks

*Full health / dental / vision (and gym membership if interested) provided at no cost to all Jupiter Employees)

Company Description:

Jupiter Payments, headquartered in Jupiter, Florida, is a payment processing company with over 50 years of combined leadership experience in the payments, payroll and point of sale industries. We take pride in offering state-of-the-art technology and cutting-edge programs tailored to meet the diverse needs of agents and business owners. Our comprehensive range of solutions spans various industries, including hospitality, retail, e-commerce, mobile payments, cash discount/surcharging, and traditional processing, ensuring we have the right solution for every client.

Role Description:

At Jupiter Payments, we are seeking a dedicated and customer-focused Partner Support Specialist to join our team. In this full-time on-site role, you will play a vital role in ensuring our partners, including merchants and sales agents, receive top-notch support and technical assistance. Your responsibilities will encompass a wide range of activities aimed at delivering exceptional service and maintaining strong relationships with our partners.

Key Responsibilities:

Partner Servicing:

• Act as the primary point of contact for partner inquiries and concerns.
• Address service-related questions and concerns promptly and professionally.
• Escalate unresolved issues to the appropriate teams and ensure follow-up until resolution.
• Foster and maintain positive, long-term relationships with partners by understanding their unique needs and requirements.

Collaboration with Internal Teams:

• Collaborate closely with internal departments, including Sales, Marketing, and Operations, to ensure partners receive outstanding service.
• Share valuable partner feedback and insights to contribute to service and product improvements.

Qualifications:

• Previous experience in technical support and customer service in a B2B is a strong advantage.
• Demonstrated patience and ability to remain composed while working through stressful situations.
• Familiarity with Customer Relationship Management (CRM) software, helpdesk systems, and support ticketing systems is beneficial.
• Proficiency in using Microsoft Office Tools is essential.
• Effective team player with the ability to collaborate and contribute to a productive team environment.

If you are passionate about delivering exceptional service, have a knack (and temperament) for technical problem-solving, and are eager to build lasting career with a rapidly growing fintech company, we invite you to consider joining our team as a Support Specialist.