We are seeking a full-time Medical Assistant to join our direct primary care office. This role is ideal for a compassionate and organized individual who is passionate about providing an exceptional care experience for our patients and customers in a community-focused healthcare setting. Full-time responsibilities currently is centered around a 40 hour work week in office 9am-5pm Monday-Friday.

Responsibilities
- Serving as one of the primary points of contact for patients and customers to provide them a warm welcoming experience and assisting with their needs.

-Duties would include assisting office manager and providers with clinical procedures, including measuring vital signs, phlebotomy, IV insertions, medication administration

-Assisting with patient scheduling of appointments, sending reminders, handling cancellations and rescheduling

-PostiVisit Care including:

• Assisting to schedule proper lab work and imaging and testing for patients
• Coordinating follow-up appointments
• Familiarizing and serving as a point of contact for patients to utilize office software/technology for appointments, communication and scheduling

- Coordinate with healthcare providers to ensure smooth patient flow and timely care

-Assisting in communication with patients both for English and Portuguese-speaking patients and customers

-Educate patients about health management, direct primary care services and membership benefits

-Monitoring for opportunities to improve patient experience

-Management of business social media to advertise services and promotions to create brand and community awareness

-Assisting in planning/executing community events for increasing brand awareness and for improving our membership value and experience

-May include networking with like-minded businesses to expand our services and community outreach

Qualifications
-High school diploma or equivalent required, further healthcare related certifications is preferred

-Proven experience coordinating patient care

-Strong organizational and time-management skills

-Excellent interpersonal and communication skills, with the ability to interact positively with patients and staff

-Proficiency in electronic medical record (EMR) systems and office software

-Detail-oriented with commitment to accuracy and confidentiality

-Ability to multitask and handle high-stress situations calmly and effectively

What We Offer

-Salary based on 40-hour work week with significant flexibility with scheduling in terms of days off when communicated and coordinated with the team

-Opportunities for professional development and continuing education

-A supportive and nurturing work environment that prioritizes patient care and employee well-being

-Included Direct Primary Care membership and discounted professional services and products

-Opportunity for additional income through commissions for point of sale of various in-office products

Job Types: Full-time, Part-time

Pay: $15.00 - $18.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Employee discount
• Free parking
• On-the-job training
• Opportunities for advancement
• Paid sick time
• Wellness program

Medical specialties:

• Dermatology
• Internal Medicine
• Plastic Surgery
• Primary Care

Schedule:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• EMR systems: 1 year (Preferred)
• Vital signs: 1 year (Preferred)

Language:

• Portuguese (Preferred)

License/Certification:

• BLS Certification (Preferred)
• Certified Medical Assistant (Preferred)

Work Location: In person