Customer Care and Brand Experience Team Member needed for fast growing Eco-friendly Clothing Manufacturer located in Vancouver, Washington. Great opportunity to grow with our small team!

Jungmaven is a globally conscious fashion brand that creates and designs exceptionally sustainable hemp products. Our passion for advocacy is expressed throughout our brand, but especially with our innovative and intuitive customer service, to inspire and empower others to help heal the planet.

The Customer Care Team Member is a direct link of the brand to our customers, and plays a critical role in our mission to share the benefits of hemp and sustainable fashion with the world. Through friendly communication and thoughtful action you will ensure our customers feel understood, appreciated and stoked about being a part of the sustainable fashion movement.

The ideal candidate is an excellent communicator, enjoys helping people and problem solving, is relentlessly positive and feels passionate about taking care of the planet. We’re looking for an enthusiastic and dynamic person who has aspirations to grow professionally, as this position provides opportunity for upward mobility.

Job Summary

The primary responsibilities of the position will be to interact with e-commerce customers via phone, email, social media, as well as, through both scheduled and live text chat. The Customer Care Team Member also plays a key organizational role in our on-site warehouse, interacting with our warehouse staff on a daily basis to help ensure a flawless customer service experience.

Responsibilities

• Handle all inbound customer service inquiries across all channels in a timely manner
• Ensure customer issues, concerns, and/or questions are resolved with accuracy and efficiency
• Assist with purchases, returns, refunds, points allocation and other order related inquiries following established procedures
• Be knowledgeable about products in order to make recommendations to customers and answer any related questions
• Treat every customer with respect, kindness and compassion to exceed the company’s and the customer’s expectations
• Effectively communicate with supervisors and peers to share information including updating documents so that co-workers are able to track service inquiries and resolution.
• Successfully communicate with the warehouse to ensure that all orders are being processed and shipped in a timely manner
• Report any issues with order processing systems immediately: proactively identify potential issues
• Identify opportunities improve processes that could positively impact the customer’s experience
• Contribute to team effort by accomplishing related tasks as needed

Qualifications

• Previous experience (1 years) and/or training: or equivalent combination of education and experience position preferred.
• Excellent communication and interpersonal skills
• Ability to provide exceptional customer service and to respond with flexibility to urgent, unexpected requests is required
• Strong time management skills and the ability to manage multiple priorities simultaneously with good follow through
• Strong organizational skills with excellent attention to detail
• Proficiency in Microsoft Office and Google Suite preferred
• Must have experience using computer systems and ability to learn and use Company specific software programs; experience with Gorgias or similar customer service platforms preferred
• Strong working knowledge of e-commerce software, including Shopify, Loop and Apparel Magic a plus
• Must have the ability to establish and maintain effective working relationships and work in a team environment
• Willingness to adapt to changes in a growing organization

What we offer

• Paid Time Off including Holidays, Sick Leave and Vacation
• Health Insurance including Medical, Dental, and Vision
• Employee Assistance Program (EAP)
• 401k Retirement savings plan including employer matching
• Employee discount on all Jungmaven products

Jungmaven is an equal opportunity employer. Our Company is committed to maintaining a diverse, equitable and inclusive workplace founded on respect, acceptance and appreciation for all individuals. It is the policy of the Company that employment decisions for all applicants and employees will be made without regard to race, color, religion, sex, sexual orientation, gender, gender indentity, age, national origin, genetic information, marital status, veteran status, disability or other characteristics protected under local, state or federal law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

To be considered for this position please respond with a resume and references.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Customer service: 1 year (Required)

Work Location: In person