Description

Job Title: Admissions Coordinator 

Position Availability: 40 hours per week/Day Shift, Occasional Evenings and Weekends

Employee Classification: Non-Exempt / Full-Time

Summary:

Julie Billiart Schools is a network of schools serving children grades K-8 with special learning challenges. Currently we have campuses in Akron, Brecksville, Lyndhurst, and Westlake that offer unique learning environments for students with autism, ADD/ADHD, dyslexia, and social learning challenges. We are Catholic, non-public schools that respect diverse faith traditions.

Job Purpose

Under the direction and supervision of the Enrollment Manager, the Admissions Coordinator will answer questions about JB, the application process, screening, financial aid, tuition, and more. The candidate can expect to spend approximately 50 percent of his or her time corresponding with families (via phone, email, or the like), all of whom have requested information about Julie Billiart Schools. The candidate will maintain an active database of interested families.

Duties and Responsibilities

The following is a list of primary duties and responsibilities. Other duties to be assigned as needed. Reasonable accommodations can be made to employees with qualified disabilities who can perform the essential functions of the job, so long as there is no undue hardship created upon the organization or other employees within the organization.

•  Take inbound calls on behalf of all Julie Billiart Schools campuses - answering questions, guiding processes, registering families for info sessions and screenings, while establishing a connection.
•  Manage outbound call volume to respond to prospective student requests for information and/or guidance.
•  Build a strong relationship with prospective and current families by having the ability to listen, identify their needs, and follow the JB Way.
•  Track and manage necessary paperwork for the application, financial aid, and enrollment processes.
•  Schedule tours and meetings on behalf of the Manager of Enrollment and JBS Principals, when appropriate.
•  Follow through professionally and consistently on inquiries, requests, and suggestions.
•  Track applicants through the enrollment process.
•  Prepares weekly and monthly activity reports, including call trends and statistics - to the Manager of Enrollment and Executive Leadership Committee
•  Work closely with the JB marketing team to identify recruiting interest and trends and set advertising and awareness efforts accordingly.
•  Attend info sessions, screening activities, and external recruitment events and fairs. Organizes all necessary materials for such events.
•  Review applications for admissions for completeness and accuracy
•  Schedule tours, info sessions, and appointments as needed.
•  Perform other duties as directed by the supervisor.
• Performs other tasks and duties and assumes other responsibilities as may be assigned by the Enrollment Manager. 

Requirements

Education

Preferred

• Bachelor’s degree in communication, public relations, marketing, or a related field.
• Work experience in special education, training, customer service, sales, or related industry.
• Willing to consider a recent graduate with a passion for customer service, sales, or related industry.

Job Requirements

• Availability to work a flexible schedule that includes some evenings and weekends.
• Have excellent verbal and written communication skills, warm and professional telephone manner.
• Have interpersonal skills to interact with students, management, and peers.
• Experience with CRM preferred. Must have the willingness to become proficient in navigating customer relationship management systems and multiple software systems while communicating with students.
• Self-motivated, flexible, and able to work in a team environment with minimal supervision.
• Ability to approach recruiting assignments with creative and innovative ideas.
• Belief and commitment to the JB way and mission and to embracing the Sisters of Notre Dame’s philosophies and teachings

Working Conditions

The work of the Admissions Coordinator role is generally sedentary and performed in an office environment. Requires the use of computers and other office equipment.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to speak, stand, talk, walk, sit, see, and hear (corrected or uncorrected). 
• The employee is occasionally required to climb, stoop, kneel, crouch, or crawl. 
• The employee must occasionally lift and/or move up to 15 pounds.

Supervision Received

Reports to and is evaluated by the Enrollment Manager. 

Direct Reports

None.

Conclusion

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed within this job. However, this job description is not intended to be an exhaustive list of responsibilities, duties, qualifications or physical demands associated with the position.

Julie Billiart Schools is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Julie Billiart Schools complies with applicable state and local laws governing nondiscrimination in employment.