About us

Founded three years ago in the vibrant heart of Glendale, the Julia Sourfazian Insurance Agency has rapidly emerged as one of the fastest-growing insurance agencies in the area. Specializing in auto, home, business, and workers compensation insurance, we are dedicated to providing comprehensive coverage tailored to the unique needs of our diverse clientele.

What sets us apart is not just our commitment to delivering exceptional insurance solutions but also our unwavering dedication to fostering a positive and familial work environment. At the Julia Sourfazian Insurance Agency, we believe that success is a collective effort, and we strive to create a workplace where every employee feels like a valued member of the family. We take pride in coming to work every day, ready to tackle challenges and achieve our goals together.

Join us on our journey as we continue to grow, thrive, and celebrate daily victories. At Julia Sourfazian Insurance Agency, it's not just a job; it's a family where we work, win, and enjoy the journey together.

Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Answer customer inquiries and resolve issues in a timely and professional manner
- Utilize phone etiquette to ensure positive customer interactions
- Analyze customer needs and recommend appropriate products or services
- Conduct outbound calls to follow up on customer inquiries or sales leads
- Process orders, returns, and exchanges accurately and efficiently
- Maintain accurate customer records and update information as needed
- Perform data entry tasks to input customer information into the system

Skills:
- Strong customer service skills with the ability to handle difficult or irate customers
- Excellent communication skills, both verbal and written
- Proficient in phone etiquette and active listening
- Sales experience is a plus
- Bilingual in Spanish and English is preferred
- Multilingual abilities are a bonus
- Strong data entry skills with attention to detail

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: $16.00 - $22.00 per hour

Expected hours: 8 per week

Benefits:

• On-the-job training
• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person