The Patient Account Specialist is supervised by the Director of Patient Accounts. Position responsibilities include posting client payments to the proper account, client and third-party billing and collection activities. This position is expected to complete routine assignments independently within the limitations of the Agency's policies and procedures.Essential Functions:Review AR Aging and collect outstanding balances.Make necessary corrections to process claim denials and/or rejections for payment.Post client self-pay payments to client accounts.Work with MHS staff to correct errors preventing billing.Provide MHS with a listing of clients with high outstanding balances for possible reassignment.Review client and third-party billings for accuracy. Make necessary corrections in the EHR. Upon request, provide account feedback, third party payer and department policy information.Update the EHR with new insurance and demographic information on current clients as necessary.Receive incoming clients and third-party inquiries via phone, mail/email, or patient portal. Respond to inquiries in the time frame allotted in department policy.Identify consistent reasons for third party claim denials. Notify the Director of Patient Accounts and suggest procedural changes, which would avoid future denials.Create finance entries as needed in the EHR as needed to document client/staff/insurance communications.Keep abreast of third-party payer requirements.Notify the Director of Patient Accounts of consistent and re-occurring problems in routine processing, which need addressing. Suggest alternative solutions to the problems.Perform other duties as assigned by the Director of Patient Accounts. Minimum Education, Licensure, and Work Experience Required: High school graduateMinimum of three years’ experience processing third party billings and collecting appropriate reimbursement. Knowledge of third-party billing and reimbursement requirements.Exceptional customer service and communication skills.Proficient with Microsoft Office with advanced knowledge of ExcelExperience with electronic billing.All staff must comply with our mandatory COVID vaccination policy requiring staff to be up to date on their vaccination(s). #GC