Job Summary: The Manager Lab Services Operations coordinates department activities including budget development, equipment quality control and maintenance, inventory and ordering of supplies, and performance improvement. This job is responsible for all operational functions including hiring, supervising and evaluating laboratory staff. This position will, under the direction of the Director and oversight from the Medical Director, conduct internal auditing to ensure Network compliance with CAP and other regulatory agencies.

Essential Job Functions & Accountabilities:

1. Manages laboratory operations in a manner that results in effective provision of care and/or services. Demonstrates competence in applicable professional skills and participates in continuing professional education.
2. Maintains departmental files and records according to state, federal, HIPAA, JCAHO, and JPS guidelines.
3. Ensures through collaborative effort with appropriate nursing and physician leadership personnel in all Network laboratory testing sites and functions comply with laboratory regulatory standards, including but not limited to those established by CLIA’88, CAP, JCAHO, OSHA, AABB, OIG, CMS, FDA, and maintain appropriate records and documentation.
4. Directs and supports selection of personnel in assigned areas; conducts ongoing assessments and assumes responsibility for professional growth and development of staff to include a workforce “staff” plan for areas of responsibilities.
5. Develops and monitors processes to ensure that department’s performance is consistent with the organization’s metrics-based management performance system. Ensures that strategies and processes exist to maximize financial resource management, including development and achievement of financial performance objectives. Prepares and monitors annual budget to ensure appropriate performance against objectives; anticipates opportunities for new services and programs and reduction of expenses in the organization.
6. Provides regular meetings and other forms of communication with reporting personnel and other affected staff members including daily huddles and/or internal customer rounding to assure awareness of operational and organization-wide issues.
7. Performs personnel management functions i.e., assess qualifications, hiring, orient and train, supervise, assess skills and competence, evaluate performance, counsel and initiate termination.
8. Maintains interactive communication with patients and families and effectively addresses conflict and opportunities for improvement. Facilitates the flow of communication within the department and across the network. Develops and updates policies and procedures.
9. Promotes quality achievement and performance improvement throughout the laboratory.
10. Assists with the development, review and reporting of quality monitors for all laboratory sections and reports to the appropriate management groups under the direction of the Laboratory Medical Director and the Director.
11. Provides oversight for quality control program in compliance with applicable regulatory standards.
12. Manage unusual occurrence reporting including statistics, records and reporting to the appropriate management groups under the direction of the Laboratory Medical Director and the Director.
13. Job description is not an all-inclusive list of duties and may be subject to change with or without notice. Staff are expected to perform other duties as assigned.
14. Must be able to complete all job duties and functions of the role with or without assistive/adaptive devices, and/or reasonable accommodations.
15. Work environments may differ based on job functions and location. Work is subject to schedule changes and/or variable work hours.