Calls and answers patient calls over the phone using AIDET principles. Provides information regarding services, JPS location information, and additional assistance as required.
Discusses and updates current insurance with patients.
Assists self-pay patients with JPS Connection or Medicaid Services.
Performs clerical, secretarial, and receptionist activities including but not limited to: wait time management, way-finding assistance, and general customer service for all patients within the outpatient clinic.
Coordinates the daily scheduling of the clinics and all procedures in conjunction with the Team Leader, Nurses, and providers.
Makes scheduling decisions as necessary to ensure optimum utilization of EPIC templates and patient satisfaction and preference.
Resolves scheduling conflicts, provides service recovery, and authorizes modifications as appropriate.
Ensures all follow-up-up scheduling (radiology exams, procedures, etc.) have assigned appointments within one week of ordering (or per provider’s request).
Ensures assigned referral work queues are worked and appointments are assigned within clinic timelines.
Assists in the rescheduling of clinic appointments when there are scheduling conflicts with the provider's schedule.
Understands and follows policies and procedures of scheduling, i.e., blocked time and length of visits, on-call schedules, etc.
Attends all mandatory educational, compliance, and safety program sessions.
Assists in staff training of peers, colleagues, and management, as applicable or requested.
Demonstrates the importance of satisfying the needs of the patient/customer through friendly and caring interactions, being attentive to the customer's needs, and taking the initiative to maintain communication with the patient to provide a secure and pleasant experience through JPS Health Network.
Provides exceptional customer service to patients, staff, and colleagues during all interactions (face-to-face and telephone) with an emphasis on AIDET.
Job description is not an all-inclusive list of duties and may be subject to change with or without notice. Staff are expected to perform other duties as assigned.
Must be able to complete all job duties and functions of the role with or without assistive/adaptive devices, and/or reasonable accommodations.

• Work environments may differ based on job functions and location. Work is subject to schedule changes and/or variable work hours.