Join our Card Account opening team as a User Experience Design Lead, Vice President and become the catalyst for credit card account opening experiences. You'll navigate through the complexities of design practice, from initial insights to the delivery of compelling final products, ensuring a high level of quality through your strategic guidance and expertise. 

Job summary

As a User Experience Design Lead, Vice President you will be a member of the Card Account Opening team leveraging your design and facilitation skills to inspire and influence multidisciplinary teams towards excellence, all while maintaining the agility and focus of an individual contributor. In this dynamic role, you'll collaborate with elite design, research, product, and engineering teams, steering groundbreaking projects from inception to delivery. 

Job Responsibilities

• Advocate for the users’ perspective when collaborating with Product Managers and Engineers to plan roadmaps, gather requirements, and structure the work
• Drive the creation of new products and business strategies at the intersection of user needs and business goals
• Lead multiple, parallel teams in the design and re-design of end-to-end experiences across our Card Account Opening.
• Communicate expectations within the design team for standards of quality through creative direction and critique
• Contribute to the creation of visions (“north stars”) that make strategy concrete
• Create strategic design deliverables such as strategy decks, customer journeys, visions of future experiences and evangelize these cross-product “blueprints” across teams
• Advance Chase’s practice in craft capabilities, internally through mentorship and training, externally through writing and conference presentations

Required Qualifications, Capabilities and Skills

• Bachelor’s Degree in relevant design discipline (e.g., Interaction Design, HCI, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or minimum of 7 years of equivalent work experience
• Can direct self and others in both planning and structuring the work, and executing on expected levels of quality
• Experience leading a program of work through full product development cycles in discovery, concepting, prototypes, specifications, and enablement
• Prior work involves leading design teams (with other Designers, UX Researchers, and Content Designers) and cross-functional collaboration with senior level Product Managers and Engineering leads
• Expertise in Interaction Design, and strength in Visual/UI Design or Information Architecture; Intermediate proficiency in adjacent skills such as User Research, UX Writing, Prototyping, and Service Design
• Strong facilitation skills and experience employing a variety of methods and techniques to run complex design-led workshops
• Has driven new business thinking and strategy through their user-centered design work

Preferred Qualifications, Capabilities and Skills

• Advocate for Accessibility Guidelines and Inclusive Design practices
• Comfortable with structuring and planning design work in cross-functional contexts
• Able to show how their understanding of technical constraints and opportunities informed design solutions; Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards