You will be working with senior leadership to understand product and experience goals and strategy, turning that strategy into a set of product development work streams, and leading multiple, adjacent design teams in delivering while maintaining high standards of quality and ensuring users remain at the heart of all decisions.

As a User Experience Design, Executive Director in Digital Customer Experience, you will be the Head of Design for Zelle, Transfers and Activation. You will look after the people on the team through mentorship, professional development, and career-building. You will use a facilitative leadership style in partnership with senior Product Management and Engineering Leads to develop product and business strategy and inform prioritization, planning, and decisions.

• Partner with product, engineering, and business leaders across products to plan roadmaps, gather requirements, and structure work for multiple product lines 
• Drive creation of new product and business strategy at the intersection of user needs and business goals, spearheading the development of experience-led visions (“north stars”) for Consumer Banking Deposits products
• Work the broader organization to make the changes needed to realize product and business strategy
• Realize success in your work primarily through business outcomes
• Coach your direct senior leadership on how to realize success at scale
• In partnership with Principal Designers, lead the creative efforts for your team, across multiple parallel work streams, establishing a vision for where the work is headed, and establishing a shared understanding of quality
• Plan and structure work across multiple design/product teams
• Bring a user-centered design perspective to discussions around product vision, roadmap, and requirements with Product-level leadership
• Present the team’s work to cross-functional MDs and other executives
• Manage a team of Product Designers and Content Designers; including 1:1s, professional development, performance reviews, etc.

• Bachelor’s Degree in relevant design discipline (e.g., Interaction Design, Human Computer Interface, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
• Minimum of 10 years of relevant work experience 
• Experience leading the design of complex products, services, and/or product suites (complex means: multiple platforms or channels; multiple audiences to address; complicated information and data to manage and make clear)
• Has evaluated the goals and opportunities of an initiative and then worked to craft a program of work for the UX work stream which has included user research and synthesis, conceptualizing, designing, specification, QA, and deployment.
• Prior work involves leading design teams (with other Designers, UX Researchers, and Content Designers) and cross-functional collaboration with senior Product Managers and Engineering leads
• Expertise in core craft skills such as Interaction Design, Service Design, and Information Architecture; strength in adjacent skills such as User Research, UX Writing, and Prototyping
• Strong facilitation skills and experience employing a variety of methods and techniques to run complex design-led workshops
• Has led new business thinking and strategy through their user-centered design work

• Deep expertise in journey and service mapping, storytelling, product design, problem framing and solving design problems
• Pragmatic understanding of the core business model.
• Advocate for Accessibility Guidelines and Inclusive Design practices
• Comfortable with structuring and planning design work in cross-functional contexts
• Orderly and organized, keeping themselves and their teams on task and on time
• Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards