Join our team at Chase, where you will have the opportunity to promote business results, offer innovative solutions to our customers, and engage in creative and exciting work every day as a Transactions Specialist IV. This role offers a unique chance to grow your career in a dynamic and diverse environment.

As a Transactions Specialist IV in the exception processing department you will be responsible for leading a team that processes daily document transactions. Each function may have multiple tasks per transaction. These transactions require judgment and experience with limited direct supervision. While receiving and providing clear instruction, you must maintain the highest level of production and accuracy on a daily basis auditing teamwork and uploading documents for audits and control testing.

Job responsibilities

• Perform a variety of Operation functions centered on the processing of data and documentation
• Confirmation specific account customer’s bank relationship and verifies deposits or account balances
• Research and Document Preparation, Handling, Review, and Processing
• Action and perform root cause analyses on new / recurring issues or control gaps
• Exercise some judgment but may require guidance from a senior staff for complex audit requests and or legal request
• Communicate with Business Partners to facilitate resolution of outstanding cases/issues
• Write processes and update Standard Operating Producers
• Responsible for routine decisions and determination of course of action
• Interact with business users including management and translate business requirements into technical solutions

Required qualifications, capabilities, and skills

• Excellent business writing and verbal communication skills
• Proficient in Microsoft office package (Word, Excel, PowerPoint and outlook).
• Strong control and quality management skills; accuracy and attention to detail.
• Assertive and self-confident, comfortable when interacting with senior management.
• Able to evaluate and analyze data from multiple sources in a fast-paced environment
• Adapt to changing needs & deadlines and remain calm when under pressure; ability to manage change
• Self-starter with strong work ethic and ability to work independently with limited supervision Pre-Requisite

Preferred qualifications, capabilities, and skills

• Banking operations or financial service industry experience

Work Schedule: 7:45am - 4:15pm Monday - Friday with some mandatory ovetime on Tuesdays and Wednesdays

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans