Join our team at Chase, where you will have the opportunity to promote business results, offer innovative solutions to our customers, and engage in creative and exciting work every day as a Transactions Specialist IV. This role offers a unique chance to grow your career in a dynamic and diverse environment.

As a Transactions Specialist IV in our Insertion department, you will be instrumental in troubleshooting machines for lower level specialists and managing shift operations. Being part of Global Document Services (GDS), our main print production and distribution unit, you will support various internal lines of business such as Retail, Card Services, and Treasury Services. Your role will involve contributing to the production of diverse products like postcards, letters, checks, and marketing materials. This position provides an opportunity for skill development in a dynamic and diverse environment.

Job responsibilities

• Assist supervisory and management team in communication process changes and operational requirements, Side-by-side training and coordination of any/all new hire training
• Participate in daily/weekly audits to gather and report statistical information to management
• Research and provide recommendations on performance error investigations, root cause, and resolution
• Validate production’s input and output daily, with an emphasis on risk control measures, maintain and ensure GDS standard operating procedures are followed at all times
• Oversee shift operations and pass on updates, informing Supervisors/Managers and peers of current day’s process delays or breakdowns, oversee associates responsible for producing mail in a high capacity, fast-paced, automated environment with an emphasis on Quality and Productivity
• Resolve issues related to production and/or quality, Meet and or exceed all internal Service Level Agreements (SLAs)
• Ensure that all department and bank guidelines are followed as they relate to operations, internal audit and security, and general management practices

Required qualifications, capabilities, and skills

• Good attention to detail
• Must be able to work overtime, as needed, along with Holidays and Weekends
• Must be team-oriented with strong interpersonal skills and the ability to work in a global matrixed organization
• Able to lift 40-70lbs and deliver 200 lb supplies utilizing industrial pull/push carts
• Able to stand 8 to 10 hours per shift, must be able to stand/walk for long periods of time
• Problem solving and analytical skills required, with ability to think independently
• Strong verbal and written communication skills for interaction with various areas of the firm and levels of management

Preferred qualifications, capabilities, and skills

• Participate and maintain departmental work area maintenance 
• High school diploma or five years of production environment work history
• Ability to effectively multi-task and work under pressure

Work Schedule: Monday - Friday 12:30 pm - 9pm

Shift differential: 10 %

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends.