Neovest is a premier broker-neutral electronic trading software platform, providing a single source of access to diverse pools of liquidity, including direct routing to over 370 brokers across more than 120 global markets. Our product incorporates innovative pre-, post-, and in-trade analytics. We deliver sophisticated tools for single-instrument, pairs, portfolio, and spread trading in global equities, futures, options, and FX markets. Flexible, customizable, and robustly supported, our platform streamlines workflow, empowering efficient and confident trading.

Job Summary:

The Client Services team is responsible to represent the firm to clients in a first-class way. It is essential that this individual foster a strong sense of trust with clients in their ability to facilitate client needs. Clients should view the Client Services team as a trusted partner and key contributor to their success. Team members must be highly proactive and take initiative to provide excellent service to clients. The company’s products, along with the service component, should be an integral and highly valued part of our clients’ business.

As a Technical Client Service Associate, you will be involved in customer service activities, software and trading support, analytical thinking, technology, back office, and connectivity skill sets. Come be a part of a highly visible role where you are able to contribute to the growth of JP Morgan's electronic trading system.

Job Responsibilities:

• Serve as the first point of contact for clients for all Neovest related issues. Communicate with clients, understand their needs, and foster a strong relationship of trust with them.
• Provide front-line functional and technical support and troubleshooting to all Neovest clients’ queries relating to setup, software functionality, broker connectivity, etc.
• Review technical client logs and engage with engineers to determine solutions to complex client issues.
• Assist with Security Master and other database maintenance.
• Monitor system alerts and resolve or escalate as needed.
• Assist Account Management team with client onboarding.

Required qualifications, capabilities and skills:

• Strong communication (oral & written) / team building skills.
• Outstanding customer service skills including empathy, tenacity, remaining cool under pressure, and a strong sense of urgency.
• Bachelor’s degree in Information Systems, Computer Science, or Business/Finance.
• Ability to work during US market hours (5:30am – 4pm Mountain Time).

Preferred qualifications, capabilities and skills:

• Electronic trading software support experience.
• Analytic software support experience.
• Experience with global equities, options, futures, and/or FX markets.
• SQL, FIX Protocol, and strong Excel experience.