Out of the successful launch of Chase in 2021, we’re a new team, with a new mission. We’re creating products that solve real world problems and put customers at the center - all in an environment that nurtures skills and helps you realize your potential. Our team is key to our success. We’re people-first. We value collaboration, curiosity and commitment.
As a Product Manager at JPMorgan Chase within the Shared Service technology team, you are the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By your nature, you are also solution-oriented, commercially savvy and have a head for fintech. You thrive in working in tribes and squads that focus on specific products and projects – and depending on your strengths and interests, you'll have the opportunity to move between them.

Job responsibilities:

• Be the voice of customers in your product and API designs, and play an active role in designing a product development process that engages customer feedback and insights frequently
  ● Own key customer journeys, with deep understanding for their jobs-to-done and pain points from sales engagement, integrations, all the way to business-as-usual post-launch operations
  ● Represent the product internally and work closely with peer teams to identify dependencies and align execution, ensuring any shared customers are shielded from unnecessary coordination complexity. 
• Gather and write product requirements through collaborative stakeholder partnerships (engineering, design & research, legal, controls, and peer product teams, etc.)
• Shape visions alongside execution goals (via OKRs) to ensure the team stays inspired while iteratively delivering
• Develop and run Agile ceremonies such as sprint planning and standups alongside engineering leads
• Facilitate new business approvals process, product reviews, policy and compliance checks for both product and complementary operational processes, market research, and go-to-market activities

Required qualifications, capabilities and skills:

● 5 years of experience in a product management role building SaaS platforms in B2B businesses
● Experience with platform/ API products and related system design concepts in order to help translate the needs and requirements of the customers into a well-designed services
● Domain knowledge in financial products, e.g. card issuing, lending, banking as a service, merchant acquiring, etc.
● Knowledge for the additional rigor around regulatory requirements that banks are subjected to
● Self-starter, keen to take independent ownership and responsibility in their role

Preferred qualifications, capabilities and skills

● Appetite to learn new technologies and working closely in a fast-paced, cross-functional environment
● Enjoy being hands-on in day-to-day functions to keep a new organization moving forward, which can include testing APIs, obtaining ad hoc customer feedback with supervision from research, designing and adjusting ways-of-working in a new team, etc.