Are you interested in joining a dynamic team? The Process Engineering Center of Excellence (PE COE) is a global team of internal consultants that executes key business transformations and advances Chase Consumer & Community Banking (CCB) towards a state of operational excellence. Our mission is to improve end-to-end processes, improve the customer experience, increase employee engagement, decrease risks, yield financial benefits, and cultivate a culture of continuous improvement.

As a Process Improvement Associate II in the Process Engineering Center of Excellence, you will consult on strategic improvement efforts within our Transformation and Optimization books of work by executing current state assessments, quantitative analyses, and ideal future state designs.

Job responsibilities:

• Analyze large quantities of data, apply a range of analytical tools, synthesize insights, and support the development of strategic solutions
• Solve complex business problems
• Perform competitor analysis and industry research
• Work with Process Improvement Managers to craft and deliver a compelling narrative to influence action on key business decisions and major change initiatives
• Ensure quality and timeliness of deliverables
• Influence, design, and develop tactical process improvement plans
• Lead workstreams and team members

Required Qualifications, Capabilities, and Skills:

• 2 plus years relevant experience
• Bachelor’s degree from an accredited institution
• Demonstrated experience in lean deployment, process improvement, or re-engineering efforts 
• Flexibility to work effectively with stakeholders and colleagues at all levels
• Experienced presenter with strong oral and written communication skills 
• Avid-learner who is genuinely curious and committed to developing new skills
• Self-motivated and executes deliverables with speed and precision

Preferred Qualifications, Capabilities, and Skills:

• MBA or advanced degree
• Consulting experience in the financial services industry
• Certification or experience in Lean Six Sigma, Agile methodologies, Change Management Principles, Organization Design, or Strategic engagements 
• Proficiency with Tableau, Alteryx, or similar systems and/or experience with business analysis of IT systems

This role does not offer visa sponsorship.

This is a Hybrid position which will require the incumbent to commute/work on site 3 days a week and work from home 2 days a week.