Our Design and Customer Experience (DCE) organization is looking for a Lead Content Designer who will create content, design journeys and deliver experiences for our customers that are simple and secure.

You are a creative, empathetic and resourceful Content Designer who will help shape our web and mobile experiences for Chase Consumer Bank. You’ll partner with product, design, research and technology to build human-centered experiences that educate and inspire our consumer banking customers. As a member of our Design and Customer Experience team, you’ll design products across each step of product creation, from ideation to launch and beyond.

As a Lead Content Designer, you’ll provide content support to make sure projects meet business goals and deadlines.

Job Responsibilities

• Develop content, shape design strategy and advocate for the customer in partnership with Experience Design, Research, Product Management and Engineers across Connected Commerce
• Execute and deliver content solutions that follow best practices and fulfill project requirements (business goals, customer goals, controls, deadlines, and quality)
• Ideate, discover, prototype, build and iterate to validate customer problems and deliver customer-centric solutions
• Participate in customer research to understand customer needs and behaviors to see how your solutions work for users, with the support and guidance of Experience Researchers
• Identify and incorporate different kinds of data (research findings, analytics) into content strategy
• Deliver content components (UI language, product education, etc.) and lead content governance and approvals process
• Present work, articulate strategy and impact of content decisions to senior leadership
• Use and actively contribute to content systems (standards, voice and tone, messaging, and accessibility libraries)

Required Qualifications, Capabilities and Skills

• Bachelor’s Degree 
• Comfortable and confident when presenting work to cross-functional Directors
• Can direct self and others in both planning and structuring the work, and executing on expected levels of quality
• Prior work involves collaboration within design teams (including Product Designers, UX Researchers, and other Content Designers) and cross-functionally with Product Managers, Marketing and Software Engineers
• Advanced skills in UX Writing and Information Architecture; Intermediate ability in adjacent skills such as Service Design, User Research, Interaction Design, and Visual/UI Design
• Thorough knowledge of English language, grammar, spelling, punctuation, and usage
• Extensive experience working with brand and copy standards, including style, voice and tone
• Comfort with the organizational navigation required for content compliance, including legal and accessibility reviews

Preferred Qualifications, Capabilities and Skills

• Advocate for Accessibility Guidelines and Inclusive Design practices
• Has led content work on successful digital products, demonstrating user- and human-centered design approaches
• Prior work shows how you used an understanding of business value and product strategy to lead to successful design outcomes
• Familiarity with the organizational navigation required for content compliance, including legal and accessibility reviews