Are you looking for an opportunity to lead a Global Operations function, managing and developing teams to deliver outstanding business results?

We have such an opportunity covering Fraud Operations globally.

Job Summary:

The role will report directly to the Global Head of Borrow, Fraud and Financial Crime Operations and will sit on the Operations Leadership Team alongside local reporting depending on location. The individual will oversee and manage the team’s operations in each location and partner closely with the broader Leadership, Technology, Product, Product Development teams and ensure delivery of high quality output with efficiency. The individual will be a key part in driving the Operations functions overall goal and objectives and is expected to continually seek improvements to eliminate inefficiencies in processes while raising product quality, increasing volume and throughput, and managing business expectations.

Role Description 

The primary responsibility of the role will be to oversee Operations across the Fraud teams globally within this business and to ensure timely and accurate delivery of daily and periodic deliverables.

The incumbent will lead these functions supporting our consumers internationally.

Job Responsibilities:

• Lead, develop, design, and manage day to day Operations Management 
• Building and leading a high performing operations function, delivering exceptional service experience and regulatory compliance
• Demonstrate complete & thorough understanding of the firm’s Operations environment and provide strong operational leadership to ensure overall Service delivery to the consumers and regulators
• Institutionalize a strong governance framework locally in the region and across all delivery sites to ensure consistently strong focus on quality, delivery and enhancing consumer experience
• Build a strong Risk Controls Framework within operations by working closely with the Business Partners and Risk/Controls Managers. Fulfilling internal controls requirements as well as ensuring smooth Regulatory and Internal Audits
• Plan and manage direct-expense budget across teams, develop and retain teams to achieve financial discipline at all times
• Deliver on product and process initiatives in a cross-functional and matrix organizational model

Required qualifications, capabilities, and skills:

• Proven record of effective leadership as Operations Director or similar leadership role across multiple lines of business.
• Extensive experience in Operations management in a relevant area, managing large teams across multiple locations and successfully implementing transformative changes to the organization and revolutionizing processes and organizational attitudes.
• Drives critical thinking and proactively seeks out best practices, anticipates future needs and collaborates on ideas with others. Understands consumer needs and impact on relationships within the business.
• Ability to drive issue resolution, collaborate with internal and external stakeholders to deliver consistently on deliverables and communicate status updates and strategic direction to community
• Be a highly motivated individual with advanced strategy, problem solving, and transformation as well as strong influencing, interpersonal and communication skills

Preferred qualifications, capabilities, and skills:

• Detailed knowledge of Fraud within a UK Retail Banking environment
• Strong risk, controls, regulatory, and audit expertise within a Banking/Financial Services environment

#ICBCareers